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| Section | Weight | Objectives |
|---|---|---|
| Workflow and Process Automation | 15% | - Build approval processes - Understand Flow builder basics - Create Process Builder processes - Distinguish between workflow, Process Builder, and Flow - Create workflow rules and actions |
| Security and Access | 15% | - Describe the Salesforce security model - Configure field-level security - Set up sharing rules - Create and modify role hierarchies - Understand Salesforce Shield features - Configure org-wide default settings |
| Mangaging User Accounts | 10% | - Reset user passwords - Understand the difference between profiles and permission sets - Configure user profiles and permission sets - Create and manage user accounts - Assign users to roles and public groups |
| Object Manager and Lightning Platform Basics | 20% | - Configure field-level security - Understand field types and properties - Create custom objects and fields - Configure validation rules - Create custom and formula fields - Set up lookup and master-detail relationships |
| AppExchange | 5% | - Understand managed packages - Navigate the AppExchange marketplace - Evaluate and install apps from AppExchange |
| Service Cloud Applications | 10% | - Configure cases and entitlements - Create macros and quick text - Set up Salesforce Knowledge - Configure Omni-Channel and Service Cloud features |
| Analytics - Reports and Dashboards | 10% | - Understand bucket fields and summary fields - Schedule reports and subscribe to reports - Create and modify reports and report types - Build custom report types - Create dashboards |
| Data Management | 10% | - Understand data storage management - Use Data Loader - Import and export data - Manage duplicate rules and matching rules - Configure data validation tools |
| Desktop and Mobile Administration | 5% | - Configure Salesforce Mobile app - Understand Salesforce1 mobile considerations - Set up Salesforce Classic vs Lightning Experience |
| Configuration and Setup | 20% | - Identify the capabilities of the Salesforce UI - Configure org-wide defaults and role hierarchy - Understand the sharing model - Explain the Salesforce data model - Describe the ability to track task activities - Explain the different record types - Describe the steps to set up a Salesforce organization |
| Sales Cloud Applications | 15% | - Set up opportunity management - Configure lead management - Understand sales automation features - Configure products and price books - Create and manage reports and dashboards |
| Standard and Custom Objects | 10% | - Configure lookup and master-detail relationships - Create custom objects and fields - Understand standard object relationships - Understand external ID fields |
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NEW QUESTION # 44
How should a Platform Administrator view Currencies, Fiscal Year settings, and Business Hours in Salesforce?
Answer: A
Explanation:
In the Salesforce Setup menu, Company Settings (formerly Company Profile) is the central location where global organizational parameters are managed. This section contains several key settings. Under Company Information, the admin can view the Org ID, default time zone, and primary currency. The Fiscal Year settings allow the admin to define whether the organization follows a standard Gregorian calendar or a custom fiscal cycle. Business Hours are used to define the working times for the organization, which is critical for calculating milestones in Service Cloud or escalation rules. If Multi-Currency is enabled, this is also where exchange rates and active currencies are managed. Viewing and configuring these settings is a foundational task for any Platform Administrator, as they establish the baseline for how data is interpreted and how time-based automation functions across the entire instance. Ensuring these are correct is vital for accurate financial reporting and maintaining service level agreements (SLAs).
NEW QUESTION # 45
A Platform Administrator at Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the administrator distribute the screen flow?
Answer: A
Explanation:
To make a Screen Flow available to users on a specific record, such as a Case, the Platform Administrator should add the Flow component to the Lightning Record Page. Using the Lightning App Builder, the admin can drag the Flow component onto the page and select the specific
"Service Question" flow from the list. This allows the flow to be embedded directly into the workspace where the service reps are already looking at case details. While flows can be placed on a Home Page (Option B), that would not provide the case-specific context needed for the reps.
Page Layouts (Option A) are used for standard fields and related lists but do not natively host dynamic screen flow components. Component Filters (Option D) are used to show or hide the flow based on certain criteria, but the distribution itself is handled by placing it on the Lightning Page.
NEW QUESTION # 46
One of the sales managers at Universal Containers will be going on leave for several months. The executives want to make sure the sales manager does not log in to Salesforce while on leave. What should a Platform Administrator do to ensure the user is not able to log in while on leave?
Answer: D
Explanation:
When a user needs to be temporarily prevented from logging in-but their records, role, and historical data need to remain intact-the best practice is to Freeze the user. Freezing an account stops the user from accessing the system immediately without "Deactivating" them. Deactivation can be problematic if the user is a "running user" for dashboards or is part of active hierarchy logic that might break if the account is disabled. Freezing is a simple "one-click" action on the user record. Reassigning the license (Option A) would require deactivating the user first. Changing login hours (Option B) or IP addresses (Option D) at the profile level would impact all users assigned to that profile, not just the individual manager on leave. Freezing provides a targeted and temporary solution for managing individual user access.
NEW QUESTION # 47
The Cloud Kicks sales team has asked that two of the fields that appear on the Opportunity cards in Kanban view be changed to make the cards more meaningful. Which feature should a Platform Administrator access to make this change?
Answer: A
Explanation:
In the Salesforce Lightning Experience, the fields displayed in the "header" of a record and on the cards in the Kanban view are controlled by the Compact Layout. Each object has a System Default compact layout, but a Platform Administrator can create custom ones to prioritize the most important information, such as "Account Name" and "Close Date." By editing the primary compact layout for the Opportunity object, the admin directly controls which fields the sales team sees as they drag and drop deals through the Kanban stages. While Page Layouts (Option C) control the main record detail page and Kanban Settings (Option D) control which field is used for columns and summaries, the individual "card" content is always driven by the Compact Layout.
This ensures that users can quickly gather key context without needing to open every individual record.
NEW QUESTION # 48
A Platform Administrator wants to customize the navigation menu for users in the Salesforce mobile app. The organization has not yet implemented any Lightning apps for mobile use. Which statement about the Mobile Only app navigation is correct?
Answer: D
Explanation:
The Mobile Only app is the default navigation experience in the Salesforce mobile app when no other Lightning apps have been assigned to a user for mobile use64. In this configuration, the navigation menu is controlled globally via the "Salesforce Navigation" setup page6565. A key behavior of this interface is that the first four items placed in the navigation list become the "persistent" icons that appear in the navigation bar at the bottom of the mobile screen for quick access66. These same items also appear at the top of the "Menu" tab67. Option A is incorrect because pages must have a corresponding Tab created before they can be added to the navigation menu68. Option B is incorrect because the "Mobile Only" navigation is a single global setting for the entire org; if you need different menus for different profiles, you must create and deploy specific Lightning Apps69. Option D is incorrect because standard objects do not appear automatically; the administrator must explicitly add them to the navigation list in Setup70. Understanding this behavior is essential for ensuring mobile users have a streamlined and intuitive interface
NEW QUESTION # 49
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