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| Section | Objectives |
|---|---|
| Quality and Reliability Management | - Total Quality Management (TQM)
|
| Performance Improvement in Operations | - Continuous improvement approaches
|
| Operations Processes and Systems | - Four Vs of operations
|
| Operations Strategy and Performance | - Operations strategy development
|
| Operations Management Concepts | - Performance objectives of operations
|
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NEW QUESTION # 51
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 3?
Answer: D
Explanation:
The correct answers are as follows:
NEW QUESTION # 52
Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?
Answer: D
Explanation:
This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods
NEW QUESTION # 53
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?
Answer: C
Explanation:
This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.
NEW QUESTION # 54
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?
Answer: A
Explanation:
Pareto is also known as the 80/20 rule- therefore the only correct option could be 1. P.126 talks about how Pareto is applied in diagnosing quality problems within an organisation. You'll have come across Pareto in Level 4 when it was used as a way of classifying inventory.
NEW QUESTION # 55
Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?
Answer: C
Explanation:
This is the contact method as it involves identifying a defect by colour (p.134). There are three methods; contact, sequence and constant number. Standardisation is not a Poka Yoke method.
NEW QUESTION # 56
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