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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) |
| Exam Number: | CIS-DF |
| Passing Score: | 70% |
| Certificate Validity Period: | No fixed expiration; requires maintenance via ServiceNow release-based delta updates |
| Real Exam Qty: | 60 |
| Exam Price: | $300 USD |
| Exam Format: | Proctored Online Exam, Multiple Choice |
| Exam Duration: | 90 minutes |
| Related Certifications: | ServiceNow Certified Implementation Specialist - Service Mapping ServiceNow Certified Implementation Specialist - CMDB ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - Discovery |
| Available Languages: | English |
| Recommended Training: | ServiceNow CMDB Fundamentals Training ServiceNow CSDM Framework Overview |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-DF Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent experience with CMDB and ServiceNow platform fundamentals |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
>> CIS-DF Zertifikatsfragen <<
Es ist ganz normal, vor der Prüfung Angst zu haben, besonders vor der schwierig Prüfung wie ServiceNow CIS-DF. Wir wissen, dass allein mit der Ermutigung können Ihnen nicht selbstbewusst machen. Deshalb bieten wir die praktische Prüfungssoftware, um Ihnen zu helfen, ServiceNow CIS-DF zu bestehen. Sie können zuerst die Demo der ServiceNow CIS-DF gratis probieren. Wir glauben, dass Sie bestimmt unsere Bemühungen und Professionellsein von der Demo empfinden!
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57. Frage
A Configuration Manager needs to ensure that each device in the CMDB has a unique serial number to reduce the risk of creating duplicate CIs.
Which management tool is used to identify CIs that do not have serial numbers?
Antwort: A
Begründung:
The CMDB Data Foundations Dashboard identifies foundational CMDB data-quality deficiencies, including hardware CIs that lack important identification attributes such as serial numbers. A missing serial number is particularly serious because serial number is commonly included in Hardware identification rules.
Without it, Discovery and external integrations may fail to match an incoming device to its existing record, resulting in duplicate CIs.
The dashboard exposes the affected population and provides remediation playbooks that help administrators analyse the responsible data sources, correct existing records, and establish controls to ensure that serial numbers continue to be populated.
CI Class Manager is used to configure class structures and identification rules, but it is not the dashboard used to locate the full population of affected CIs. CMDB Data Manager governs lifecycle policies, while the CSDM dashboard focuses on service-model alignment.
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58. Frage
According to the Common Service Data Model (CSDM), a server team is requesting a catalog item be created for infrastructure requests.
Which role is involved in initiating the request and defining requirements?
Antwort: C
Begründung:
In CSDM, Technology Services (and their Service Offerings) represent how technical capabilities are delivered and consumed by internal teams. When a server team requests a catalog item for infrastructure services (e.g., VM provisioning, storage, OS builds), the role responsible for initiating the request and defining requirements is the Technology Service Owner.
Technology Service Owners understand the operational capabilities, constraints, SLAs, and fulfillment workflows required to deliver infrastructure services. They define catalog requirements such as options, approvals, fulfillment tasks, and guardrails--ensuring the request aligns with standardization, security, and operational readiness.
Application Service Owners focus on how applications are delivered and supported, not on defining infrastructure catalog items. Enterprise Architects provide standards and guidance but do not initiate or define catalog request requirements.
59. Frage
The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-discoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping.
Which field on anIncident formis automatically populated after a CI is selected that references an appropriate support group?
Antwort: E
Begründung:
In a mature CMDB implementation withinServiceNow, CI operational attributes are leveraged toautomate ITSM workflows. One of the most important outcomes of accurate Configuration Management isautomatic incident routing.
When a CI is selected on an Incident record, ServiceNow evaluates the CI'sSupport Groupattribute. If populated correctly, the platform automatically copies this value into theAssignment Groupfield on the Incident. This ensures incidents are routed to the correct resolver group without manual triage, reducing mean time to resolution (MTTR).
TheSupport Groupis a CI attribute, not an incident field that drives workflow directly. TheAssignment Groupis the operational field used by Incident Management to assign ownership. Managed by Group, Approval Group, and Change Group are used in other governance and lifecycle contexts and are not auto- populated during incident creation.
This behavior is a direct result of Data Foundations best practices: maintaining accurate CI-to-support-group relationships to enableautomation and consistencyacross ITSM processes.
Therefore, the correct answer isC - Assignment Group.
60. Frage
Configuration Management requires an accurate inventory of devices to be reflected in the CMDB.
Which are common use cases for using Agent Client Collector (ACC)? (Choose 2 options)
Antwort: A,D
Begründung:
The Agent Client Collector (ACC) in ServiceNow is designed to collect inventory data from endpoints that are not consistently reachable by traditional Discovery methods. ACC is especially valuable where credential-based, network-based discovery is impractical or impossible.
Devices in secure environments (Option C), such as isolated networks, restricted zones, or highly regulated environments, often block inbound discovery traffic. ACC runs locally on the device and securely sends inventory data outward, making it ideal for these scenarios.
Devices that intermittently connect to the network (Option D), such as laptops, remote endpoints, or roaming devices, are another core use case. Traditional Discovery requires the device to be reachable during scheduled scans, which is unreliable for mobile or off-network assets. ACC ensures inventory data is collected whenever the device is online.
61. Frage
An Enterprise Architect of a financial services company is working across the enterprise and wants to track their capabilities. Which CSDM 5 domain is used? (Choose 1 option)
Antwort: B
Begründung:
In CSDM version 5, enterprise-wide capability tracking is firmly positioned within the Design and Planning domain. This domain is specifically intended to support Enterprise Architecture, Portfolio Management, and Strategic Planning use cases, making it the correct choice for an Enterprise Architect working across the organization.
The Design and Planning (Design) domain focuses on answering "what the business needs and how it should be designed" before services are built or delivered. It includes core concepts such as Business Capabilities, Value Streams, Information Objects, Business Applications, and Architectural relationships. Business capabilities represent what an organization does to achieve its objectives, independent of organizational structure, technology, or implementation. This abstraction is essential for enterprise architects, especially in highly regulated industries like financial services, where strategic alignment and impact analysis are critical.
62. Frage
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