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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures21%- IT service management
  • 1. Backup and recovery processes
    • 2. Documentation and change management
      • 3. Disaster recovery planning
        - Communication and professionalism
        • 1. SLA management
          • 2. Customer service techniques
            • 3. Incident reporting
              - Safety and compliance
              • 1. Workplace safety procedures
                • 2. Privacy and regulatory compliance
                  • 3. Environmental controls
                    Security28%- Security fundamentals
                    • 1. Authentication and authorization
                      • 2. Zero Trust concepts
                        • 3. Permissions and access control
                          - Network and application security
                          • 1. Encryption technologies
                            • 2. Firewalls and security appliances
                              • 3. Wireless security protocols
                                - Threats and mitigation
                                • 1. Social engineering prevention
                                  • 2. Malware types and removal
                                    • 3. Data protection and disposal
                                      Operating Systems28%- macOS, Linux, and Chrome OS basics
                                      • 1. Command-line operations
                                        • 2. System configuration and maintenance
                                          • 3. Installation and navigation
                                            - Mobile operating systems
                                            • 1. Android and iOS configuration
                                              • 2. App installation and security settings
                                                • 3. Mobile device management
                                                  - Windows installation, configuration, and management
                                                  • 1. Device drivers and system updates
                                                    • 2. Windows 10/11 features and settings
                                                      • 3. File systems, partitions, and storage management
                                                        • 4. Command-line tools and scripting
                                                          Software Troubleshooting23%- Mobile device troubleshooting
                                                          • 1. App and OS update failures
                                                            • 2. Connectivity and synchronization issues
                                                              • 3. Performance and battery problems
                                                                - Application and security troubleshooting
                                                                • 1. Security-related issues and fixes
                                                                  • 2. Installation and compatibility problems
                                                                    • 3. Application crashes and errors
                                                                      - Operating system issues
                                                                      • 1. Boot errors and startup problems
                                                                        • 2. Update and driver failures
                                                                          • 3. System crashes and performance issues

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q309-Q314):

                                                                            NEW QUESTION # 309
                                                                            A business is hiring a remote employee and must provide the employee with graphical interface access to the in-house Linux servers. Which of the following should the business use for this process?

                                                                            Answer: B

                                                                            Explanation:
                                                                            VNC provides remote graphical desktop access, allowing a user to interact with a Linux system's GUI over the network, which meets the requirement for graphical interface access.


                                                                            NEW QUESTION # 310
                                                                            When a corporate laptop is connected to the company network, it can reach external websites. However, it cannot reach any internal websites, displaying the error message "Cannot reach this page." Which of the following should a technician configure?

                                                                            Answer: D

                                                                            Explanation:
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            If internal resources (such as intranet or internal apps) can't be accessed but external sites work, this often points to aDNS issue, where the system isn't resolving internal domain names correctly.
                                                                            FromAll-in-One Exam Guide:
                                                                            "When internet access is functional but internal sites fail to load, the issue usually lies with DNS resolution.
                                                                            Internal resources often require internal DNS servers, which may not be configured correctly."


                                                                            NEW QUESTION # 311
                                                                            Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
                                                                            INSTRUCTIONS
                                                                            Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
                                                                            Multiple devices may be selected for quarantine.
                                                                            Click on a host or server to configure services.
                                                                            If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.










                                                                            Answer:

                                                                            Explanation:
                                                                            See Explanation below for complete solution.
                                                                            Explanation:
                                                                            Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

                                                                            A screenshot of a computer AI-

                                                                            A screenshot of a computer AI-


                                                                            NEW QUESTION # 312
                                                                            A technician receives a ticket from a user that reads, "My computer is having issues." Which of the following should the technician do next?

                                                                            Answer: C

                                                                            Explanation:
                                                                            Asking follow-up questions allows the technician to gather the details needed to diagnose the vague issue described in the ticket.


                                                                            NEW QUESTION # 313
                                                                            An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?

                                                                            Answer: C

                                                                            Explanation:
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            Operating systems periodically reach a status known as "end of life" (EOL), at which point the developer (e.
                                                                            g., Microsoft, Apple) ceases to provide security updates, patches, or technical support. When this happens, the OS becomes vulnerable and non-compliant with security best practices, which is why organizations typically receive advance notifications from vendors or support teams.
                                                                            A: Manufacturer support expiration only applies to hardware, not OS patching.
                                                                            C: Security software may be upgraded or removed, but that does not affect patching the OS itself.
                                                                            D: The release of a new version doesn't automatically stop updates for the current version.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 1.3: Given a scenario, use appropriate Microsoft operating system features and tools.
                                                                            Study Guide Section: OS lifecycle management and vendor support phases (e.g., EOL)


                                                                            NEW QUESTION # 314
                                                                            ......

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