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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware | 27% | - Peripheral devices and connections - Storage devices (HDD, SSD, NVMe) - PC hardware and peripherals - CPU and expansion cards - Power supplies and connectors - RAM types and installation - BIOS/UEFI and firmware |
| Topic 2: Virtualization and Cloud Computing | 12% | - Virtualization fundamentals - Virtual machine concepts - Cloud concepts and models (IaaS, PaaS, SaaS) - Cloud and virtualization troubleshooting - Cloud connectivity and configuration |
| Topic 3: Hardware and Network Troubleshooting | 26% | - Hardware troubleshooting - Mobile device troubleshooting - Network troubleshooting - Common symptoms and root causes - Printers and multifunction devices - Troubleshooting methodology |
| Topic 4: Networking | 20% | - Network hardware and devices - Network protocols and services - Network troubleshooting - Network configurations - IP addressing and subnetting basics - Network connectivity |
| Topic 5: Mobile Devices | 15% | - Cellular connectivity and settings - Mobile device troubleshooting - Mobile device synchronization - Mobile device configuration - Mobile device management (MDM) |
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NEW QUESTION # 10
Users have noticed their devices are frequently disconnecting or experiencing slow speeds in the company lobby, but the Wi-Fi signal is strong. Which of the following is the first step to troubleshoot the issue?
Answer: A
Explanation:
Even with a strong Wi-Fi signal, interference from devices such as microwaves, Bluetooth devices, or nearby access points can cause slow speeds or disconnections. The first step is to inspect for and identify potential interference sources or obstacles affecting signal quality.
NEW QUESTION # 11
A company deploys server machines in a public cloud.
Which of the following cloud service models is this an example of?
Answer: A
Explanation:
Infrastructure as a Service (IaaS) provides virtualized computing resources over the internet. This includes virtual servers, storage, and networking. Deploying server machines falls under IaaS since the organization is responsible for managing the OS and applications on top of the infrastructure.
NEW QUESTION # 12
A programmer needs to run a virtual machine on their laptop to test an application. Which of the following virtualization technologies is the best way to accomplish this goal?
Answer: A
Explanation:
A hypervisor is the best choice because it is the technology specifically used to create, run, and manage virtual machines. On a laptop, this is typically a Type 2 hypervisor (hosted hypervisor) that runs on top of the existing operating system and allows the programmer to install a separate guest OS in a VM for testing. This provides strong isolation, supports snapshots/checkpoints in many platforms, and lets the tester replicate different OS environments, configurations, and software dependencies without altering the host system. That matches the scenario exactly: the user needs an actual VM environment on their local machine.
Containerization is useful for packaging and running applications in isolated user spaces, but containers share the host OS kernel and are not full virtual machines. If the test requires a different OS or kernel- level behavior, containers won't meet the requirement. VDI delivers desktops hosted on remote servers, not a local VM running on the laptop. Emulation imitates different hardware/architectures and is typically slower and used when running software built for incompatible hardware, which is unnecessary for standard VM testing.
Therefore, a hypervisor is the best answer.
NEW QUESTION # 13
A technician is replacing a failed power supply in a ten-year-old computer When installing the customer-provided power supply, the technician discovers the ATX connector would not plug into the motherboard. The customer wants a cost-effective solution.
Which of the following should the technician do next?
Answer: D
Explanation:
Older motherboards use 20-pin connectors, while newer power supplies use 24-pin connectors.
An adapter resolves the compatibility issue cost-effectively.
NEW QUESTION # 14
A healthcare facility is printing government documents on preprinted forms. The output has shifted downward on the paper, and the printed data is not aligned with the blank spaces on the forms. Which of the following should a technician do first?
Answer: C
Explanation:
When printing on preprinted forms, correct alignment is critical because the printed text must line up precisely with predefined fields on the paper. According to CompTIA Core 1 (220-1201) printer configuration and troubleshooting objectives, incorrect orientation settings (portrait vs. landscape, or rotated output) are a common cause of print content shifting vertically or horizontally on the page.
If the printer or print driver orientation does not match the layout expected by the form, the output may appear shifted downward or misaligned, even though the correct paper is loaded. Verifying and correcting the orientation setting is a quick, non-invasive first step that often resolves alignment issues without requiring hardware changes.
Verifying the paper type is important, but incorrect paper type usually affects print quality (such as smudging or feeding issues), not precise alignment. PostScript drivers are typically used for complex graphics and publishing but are not the first step for alignment problems. Pickup rollers that fail to grip paper properly usually cause jams or skewing, not consistent downward shifts.
CompTIA emphasizes checking print layout and orientation settings first when dealing with alignment problems on specialized or preprinted documents.
References:CompTIA A+ Core 1 (220-1201) Official Study Guide - Printer Configuration, Orientation Settings, and Troubleshooting
NEW QUESTION # 15
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