Three Formats of Prep4SureReview ServiceNow CIS-ITSM Practice Test Questions

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Weight	Objectives
Incident Management	30%	- Incident lifecycle and process flow - Integration with CMDB and other ITSM modules - Configuration of incident properties, fields, and states - Assignment rules, escalation, and notifications
Request Fulfillment & Service Catalog	15%	- Service level agreements for requests - Catalog variables, order guides, and workflows - Request lifecycle, approval, and fulfillment processes - Service catalog design, items, and categories
Integrations & Advanced Features	10%	- Service Portfolio Management - Integration between ITSM applications - Platform features: Workflows, Notifications, Reporting - Service Operations Workspace configuration
Problem Management	20%	- Root cause analysis and documentation - Problem resolution and closure processes - Problem lifecycle, identification, and investigation - Known error and workaround management
Configuration Management Database (CMDB)	5%	- CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes
Change Management	20%	- Change scheduling, risk assessment, and implementation - Change success measurement and reporting - Change types: Standard, Normal, Emergency - Change models, approval workflows, and policies

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q83-Q88):

NEW QUESTION # 83
When does the requested item workflow initiate?

A. Upon confirmation by the requester
B. Upon submission of the request
C. Upon approval of the request
D. There's no workflow attached to requested items

Answer: C

NEW QUESTION # 84
The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.

A. False
B. True

Answer: A

Explanation:
Explanation
This data is used for conflict detection and risk assessment.

NEW QUESTION # 85
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?

A. SLAs are essential to problem management, as support specialists need to quickly identify root causes
B. SLAs are available for problem management, but require custom code
C. SLAs re recommended in the ITIL framework for problem management
D. SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take

Answer: D

Explanation:
https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management
/concept/c_ProblemManagementProcess.html

NEW QUESTION # 86
How many classes extend the Base Configuration Item [item]?

A. 0
B. 1
C. 2
D. None of the listed answers

Answer: D

Explanation:
Explanation
There are more than 500 classes that extend the Base Configuration Item [item].

NEW QUESTION # 87
How can a user with itil roles resolve a problem?

A. Manually changing the state to "Closed"
B. Clicking on the Resolve button
C. Manually changing the state to "Resolved"
D. None of the listed answers

Answer: D

Explanation:
Explanation
Users with itil role cannot resolve problems.

NEW QUESTION # 88
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