L5M9 Lernressourcen & L5M9 Exam Fragen

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Strategy and Performance- Operations strategy development
  • 1. Top-down vs bottom-up strategy perspectives
    • 2. Stages of operations strategy evolution
      - Order winners and order qualifiers
      • 1. Competitive positioning through operations capability
        Operations Management Concepts- Definition and scope of operations management
        • 1. Role of operations in supply chain efficiency and effectiveness
          • 2. Operations as transformation process (input–transformation–output)
            - Performance objectives of operations
            • 1. Quality
              • 2. Cost
                • 3. Flexibility
                  • 4. Speed
                    • 5. Dependability
                      Operations Processes and Systems- Four Vs of operations
                      • 1. Volume
                        • 2. Variety
                          • 3. Variation in demand
                            • 4. Visibility
                              - Process design and analysis
                              • 1. Types of operations: manufacturing and services
                                • 2. Input–transformation–output model
                                  Performance Improvement in Operations- Continuous improvement approaches
                                  • 1. Process improvement methodologies
                                    • 2. Business process re-engineering
                                      - Performance measurement and benchmarking
                                      • 1. Setting performance targets
                                        • 2. Benchmarking techniques
                                          Quality and Reliability Management- Total Quality Management (TQM)
                                          • 1. Quality assurance vs total quality
                                            - Failure prevention and recovery
                                            • 1. Failure Mode and Effects Analysis (FMEA)
                                              • 2. Maintenance strategies and reliability improvement
                                                • 3. Failure measurement and impact

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                                                  CIPS Operations Management L5M9 Prüfungsfragen mit Lösungen (Q105-Q110):

                                                  105. Frage
                                                  What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

                                                  Antwort: C

                                                  Begründung:
                                                  The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section


                                                  106. Frage
                                                  Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?

                                                  Antwort: D

                                                  Begründung:
                                                  This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods


                                                  107. Frage
                                                  Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

                                                  Antwort: A,D

                                                  Begründung:
                                                  Employees and Facilities are 'transforming resources'. Raw Materials and Information are 'transformed resources'. TransformING means they do the work of converting something into something else. TransformED means they change into something. See p.45 of the study guide for more information on this.


                                                  108. Frage
                                                  Which of the following is a benefit to a company of introducing TQM?

                                                  Antwort: A

                                                  Begründung:
                                                  Increased customer loyalty is a benefit of TQM (p.107). This is because the focus of TQM is customer satisfaction and this in turn will lead to customer loyalty.


                                                  109. Frage
                                                  Blue Slipper Ltd is a multi-national organisation that produces a variety of cosmetic products. A team has been put together to create a strategy for the Marketing Department in order to increase sales and thus profitability. What level of strategy is being created?

                                                  Antwort: A

                                                  Begründung:
                                                  The correct answer is functional level strategy as Marketing is a function within the business. P.32 discusses the three levels of strategy: corporate (whole organisation), business level (divided by business unit such as lipsticks, mascara etc) and function (divided by department such as marketing, operations and HR). The last option is made up.


                                                  110. Frage
                                                  ......

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