100% Pass Quiz ServiceNow - CIS-ITSM - Accurate Valid Certified Implementation Specialist - IT Service Management Exam Syllabus

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ServiceNow CIS-ITSM Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM)
Exam Number:	CIS-ITSM
Real Exam Qty:	60
Certificate Validity Period:	Requires maintenance via ServiceNow delta exams (no fixed expiration)
Passing Score:	70%
Related Certifications:	ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified System Administrator
Exam Price:	$450 USD
Exam Format:	Multiple Choice, Multiple Select
Exam Duration:	90 minutes
Available Languages:	English
Recommended Training:	ServiceNow IT Service Management (ITSM) Implementation Course
Exam Registration:	ServiceNow Training and Certification Portal
Sample Questions:	ServiceNow CIS-ITSM Sample Questions
Exam Way:	Online proctored or authorized testing center
Pre Condition:	Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience
Official Syllabus URL:	https://www.servicenow.com/services/training-and-certification.html

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The Certified Implementation Specialist - IT Service Management certification exam consists of 60 multiple-choice questions and has a duration of 90 minutes. The passing score for the exam is 70%. Candidates who pass the exam receive the CIS-ITSM Certification, which is valid for two years. To maintain the certification, individuals must complete 20 continuing education units (CEUs) every two years.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q98-Q103):

NEW QUESTION # 98
From which table, is the Incident table extended?

A. Ticket [ticket]
B. Work [sn_work]
C. Task [sn_task]
D. Task [task]

Answer: D

Explanation:
Change Request [change_request]
Problem [problem]
Incident [incident]
Request [sc_request]
Request Item [sc_req_item]
Service Catalog Task [sc_task]
all extended from task

NEW QUESTION # 99
A user has the VIP field set to true on their User [sys_user] record. When that user is selected as the Caller on an Incident, which of the following statements are true in a baseline platform configuration? Select all that apply.

A. The Priority field calcultation is adjusted to increase Priority by 1
B. SLA workflow conditions for VIP trigger additional notifications to the manager of the Assignment Group
C. The user's name is shown in red in the Caller field
D. A 'VIP' decoration is displayed next to the Caller field

Answer: C

Explanation:

NEW QUESTION # 100
If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

A. Users that have the Write role(s) OR that match the Can write user criteria
B. Users with the ftil_admin role
C. Users with admin role
D. Users that have the Write role(s) AND match the Can write user criteria
E. Users with sn_change_write role

Answer: C,D

NEW QUESTION # 101
Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

A. Change Management - Additional Factors
B. Change Management - Risk Survey
C. Change Management - Risk Assessment
D. No additional plugin is needed to add additional factors to calculate risk

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 102
A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.
What could cause this?

A. The user criteria on the knowledge base Is incorrect
B. The article is in draft state but has not been published
C. The tester is not impersonating an itil user
D. The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

Answer: B

NEW QUESTION # 103
......

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