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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel Strategy	25%	- Channel architecture design 1. Channel naming conventions and organization 2. Channel segments and cross-org channels 3. Public vs. private channel strategy - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Topic 2: Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Topic 3: Governance and Administration	20%	- Workspace administration 1. Guest access management 2. Workspace settings and policies 3. Roles and permissions - Governance framework 1. Acceptable use policies 2. Data governance and compliance 3. Channel management policies
Topic 4: Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers
Topic 5: Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. Third-party integrations 2. App management and distribution
Topic 6: Security	18%	- Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning

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Salesforce Certified Slack Consultant Sample Questions (Q45-Q50):

NEW QUESTION # 45
A client is interested in Slack but is unsure how it differs from traditional email communication.
What aspect of Slack would you highlight to demonstrate its advantage over email?

A. Real-time communication and the ability to organize conversations into channels for better team collaboration
B. The availability of custom emojis and GIFs to enhance team bonding
C. The ability to send larger file attachments compared to standard email services
D. Slack's user-friendly interface that resembles social media platforms

Answer: A

Explanation:
One of the main advantages of Slack over traditional email is its focus on real-time communication and the organization of conversations into specific channels. This allows for more efficient and targeted communication within teams, reduces clutter, and enhances collaboration, unlike the linear and often cluttered nature of email.

NEW QUESTION # 46
Your client is migrating to Slack and has a large number of user accounts. What is the best initial step in user clean-up before the migration?

A. Conduct a thorough audit of all user accounts to identify inactive or redundant accounts
B. Keep all user accounts as they are to avoid the risk of deleting active users
C. Convert all inactive user accounts into guest accounts in Slack
D. Immediately delete all user accounts that have not been active in the last month

Answer: A

Explanation:
The best initial step is to perform an audit of user accounts. This helps in identifying inactive or redundant accounts, ensuring that only necessary and active accounts are migrated to Slack.
This approach helps in streamlining the migration process and maintaining a clean user base in the new system.

NEW QUESTION # 47
In a company using Slack, the IT department needs to enforce a policy where user access to Slack is automatically revoked when they leave the company. Which identity management setting should they configure in Slack to achieve this?

A. Manual deactivation of users by Slack Workspace Admin
B. Integration with the company's HR software for user account lifecycle management
C. User activity monitoring
D. Periodic password resets

Answer: B

Explanation:
Integrating Slack with the company's HR software for user account lifecycle management ensures that when an employee's status changes in the HR system, their access to Slack is automatically updated, aligning with the policy.

NEW QUESTION # 48
A company is integrating Slack into their workflow. They want to ensure that teams are using Slack efficiently and adhering to company policies. What is the best practice for achieving this?

A. Enforce strict usage rules and monitor all Slack channels continuously
B. Allow teams to use Slack freely without any guidelines to encourage creativity
C. Conduct regular training sessions and create a channel for Slack tips and best practices
D. Limit Slack usage to certain hours of the day to prevent over-reliance on the platform

Answer: C

Explanation:
Regular training sessions ensure that team members are up-to-date with the latest features and best practices. A dedicated channel for Slack tips provides a centralized place for ongoing education and support, fostering efficient and policy-compliant use of the platform.

NEW QUESTION # 49
Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A. Assign employees to monitor help channels and answer users' questions.
B. Communicate an immediate response timeline to ensure user requests are attended to.
C. Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
D. Create various help channels in Slack for users to submit their requests.

Answer: C

Explanation:
The correct answer is C . A small company with a lean process model and limited IT capacity should not design a support model that creates unnecessary ticket volume or constant manual monitoring. A search-first culture backed by self-serve resources is the best fit. This means users are encouraged to search Slack, consult internal help materials, review pinned or bookmarked resources, and use Slack Help Center links before escalating. Option A is risky because promising immediate response timelines creates support expectations the small IT team may not be able to meet. Option B may be useful later, but "various help channels" can fragment requests and increase overhead. Option D is also labor-intensive and conflicts with the client's limited support capacity. The right support strategy should scale with the organization: provide clear documentation, searchable help content, FAQs, launch tips, and escalation instructions only when self- service does not resolve the issue. This keeps the user experience strong without overloading IT.

NEW QUESTION # 50
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