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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Position SAP Customer Experience portfolio value
  • 2. Identify competitive differentiators
  • 3. Explain customer-centric business transformation
Topic 2: Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. B2B and B2C commerce use cases
  • 2. Retail customer experience scenarios
  • 3. Customer loyalty and retention strategies
Topic 3: SAP Customer Experience Solutions, Processes and Strategy41-50%- Business Process Integration
  • 1. Integration with SAP Business Suite
  • 2. Lead-to-cash processes
  • 3. Omnichannel customer engagement
- SAP CX Portfolio
  • 1. Customer data and experience management
  • 2. SAP Commerce Cloud capabilities
  • 3. SAP Sales Cloud and Service Cloud positioning
  • 4. SAP Emarsys and customer engagement

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which SAP CX solution would you position to process customer issues?

Answer: A


NEW QUESTION # 17
Which application would you use to execute an email campaign for a target group?

Answer: A


NEW QUESTION # 18
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

Answer: A,B


NEW QUESTION # 19
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

Answer: A,D,E


NEW QUESTION # 20
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

Answer: B


NEW QUESTION # 21
......

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