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| Section | Objectives |
|---|---|
| Topic 1: Consumer Goods Cloud Fundamentals | - Core platform concepts and Consumer Goods Cloud positioning - Data model overview (accounts, retail stores, visits) |
| Topic 2: Visit Planning and Route Optimization | - Scheduling and field rep optimization - Territory and route planning concepts |
| Topic 3: Reporting and Analytics | - Dashboards and performance tracking - KPIs and retail execution metrics |
| Topic 4: Order Capture and Trade Promotion | - Trade promotion management basics - Order taking processes in Consumer Goods Cloud |
| Topic 5: Retail Execution | - Store visits and field execution processes - In-store task management and compliance tracking |
| Topic 6: Mobile and Offline Capabilities | - Offline synchronization and data handling - Mobile app usage for field reps |
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NEW QUESTION # 86
Which two permissions should be enabled for users to view the Tableau CRM for Consumer Goods Cloud app?
Answer: B,D
Explanation:
These permissions ensure that users have the necessary access to view and interact with the Tableau CRM for Consumer Goods Cloud app, providing critical analytics and insights.
NEW QUESTION # 87
ABC Telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agents to have the ability to give runtime adjustments and wish to have the approval process defined around the same.
Which feature should the Consultant suggest to address the above requirements?
Answer: B
Explanation:
In Salesforce Industries (formerly Vlocity) environments-especially relevant for Telecom, Media, and Energy-scenarios involving runtime price changes, agent-driven adjustments, and approval workflows are handled through Discounts, not Promotions or Context Rules. Discounts are specifically designed to allow flexible, rule-driven, and approval-controlled adjustments across the catalog, making them ideal when a company wants to equip call-center or retention agents with the ability to negotiate offers with outgoing customers.
Salesforce's public guidance explains that Discounts support both manual and automated application methods. Administrators can enable runtime/manual discounts, specify discount types (percentage or fixed amount), and attach approval rules via the Industries Pricing Compliance framework. These can be targeted across the entire product catalog, specific product hierarchies, or only selected offers. This aligns perfectly with ABC Telecom's requirement to apply pricing adjustments across the catalog and allow agents to make on-the-spot price changes.
While Promotions are useful for predefined marketing offers, they do not support agent-driven runtime flexibility. Context Rules automate pricing logic but do not provide agent-level manual control. CPQ Hooks require custom development and are not intended for business-driven discounting workflows.
Therefore, Discounts are the recommended and Salesforce-aligned feature for agent-controlled runtime adjustments, catalog-wide applicability, and approval process integration, exactly matching the needs of a telecom retention team.
NEW QUESTION # 88
Alpine, a Consumer Goods company, is sending new product introduction samples to outlets via their distributors who are using Alpine ' s field execution app. How can Alpine keep track of the inventory of the samples in the field?
Answer: C
Explanation:
A Delivery Task combined with SKU-level inventory tracking provides the appropriate operational model for tracking samples distributed through field representatives or distributors. Delivery Tasks represent delivery activities performed during store visits and are associated with Shipments that define which products must be delivered.
Within Salesforce inventory management, Product Item records represent quantities of specific products at inventory locations. A Product Item therefore provides the inventory relationship between the Product2 record and a location, with Quantity On Hand recording the current available quantity. For mobile inventory such as a distributor vehicle, Salesforce supports a Location configured as a mobile inventory location and allows Product Items to record the inventory carried in that vehicle.
Product Transfers associated with shipments identify the specific products and quantities being moved between locations. As delivery activities are performed, Salesforce can update inventory quantities accordingly. This provides operational traceability at the individual SKU level rather than merely reporting on shipping-document status.
Because the requirement is to monitor samples that remain available to distributors in the field, tracking the sample SKU ' s on-hand quantity together with the Delivery Task provides the most appropriate inventory- management approach.
Study Guide Topics:Visit Execution - > Direct Store Delivery - > Delivery Task - > Product Item - > Quantity On Hand - > SKU
NEW QUESTION # 89
Which object is connected to Action Plan?
Answer: A
Explanation:
An action plan is connected to a visit, which represents a scheduled or unscheduled interaction between a field rep and a retail store. A visit can have one or more action plans associated with it, depending on the tasks that need to be completed during the visit. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 25.
NEW QUESTION # 90
For what two reasons would the standard record pages for tasks of type other be visible instead of the KPI component?
Answer: C,D
Explanation:
For custom tasks of type Other, the related object ' s Lightning Record Page must contain the Consumer Goods Custom Task Measures component and that page must be activated for the appropriate users. If either configuration is missing, users can receive the standard record-page experience instead of the KPI-specific interface.
Salesforce instructs administrators to create or modify the applicable custom-object record page in Lightning App Builder, drag the Consumer Goods Custom Task Measures component onto the page, configure its properties, and save the configuration. The component can display measures such as overall compliance, product-category compliance, and product compliance.
Lightning Record Pages are also subject to activation and assignment rules. An administrator can assign a record page according to app, record type, and user profile. Consequently, creating a page containing the custom KPI component is insufficient if the intended field user ' s profile is not assigned to that page.
Salesforce Mobile supports Lightning Record Pages and does not inherently force custom tasks to display only standard pages. Similarly, Lightning App Builder does support inclusion of Consumer Goods custom- task components.
Therefore, both component configuration on the related object ' s record page and correct record-page assignment to the user profile are required for the custom KPI experience to appear.
Study Guide Topics:Platform - > Lightning App Builder - > Custom Task Measures - > Record Pages - > Profile Assignment
NEW QUESTION # 91
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