Free Apple-Device-Support Questions That Will Get You Through the Exam

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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:Apple-Device-Support
Exam Duration:120 minutes
Related Certifications:Apple Certified IT Professional
Exam Price:$149 USD
Real Exam Qty:Approx. 80
Exam Format:Multiple-choice multiple-select, Multiple-choice single-select
Available Languages:German, French, Spanish, Japanese, English
Passing Score:75%
Certificate Validity Period:3 years
Recommended Training:Apple Device Support Training Course
Exam Registration:Apple Certification Registration System
Pearson VUE Registration
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers
Pre Condition:No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course
Official Syllabus URL:https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 2
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 5
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 6
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 7
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 8
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 9
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 10
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 11
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 12
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.

Apple Device Support Exam Sample Questions (Q211-Q216):

NEW QUESTION # 211
What keyboard shortcut can you type to open the Force Quit Applications window?

Answer: A

Explanation:
TheOption-Command-Escshortcut opens the Force Quit Applications window on macOS, listing active apps and allowing termination of unresponsive ones.
* Option A: Option-Control-power manages power options.
* Option B: Control-Command-power restarts the Mac.
* Option D: Control-Command-Esc isn't valid.
* Option C: Correct and standard.References: Apple Support - "Force quit apps on Mac" (support.apple.
com/HT201276).


NEW QUESTION # 212
You connect your Mac to Wi-Fi at a coffee shop. Before you can access the internet, you must accept terms and conditions through a web portal.
Which of these Wi-Fi network types commonly uses web portals for access?

Answer: D

Explanation:
A captive Wi-Fi network requires a user to interact with a webpage before normal internet access is granted.
The page may require accepting terms and conditions, entering credentials, or making a payment. Apple specifically describes captive Wi-Fi networks as networks that require users to agree to terms or provide payment through a website before internet access becomes available. They are commonly found in coffee shops, hotels, airports, libraries, and other public locations. A network being "public" or "guest" does not by itself mean that it uses a web-based authentication portal. "Captive" specifically identifies this access mechanism. Therefore, the coffee-shop network described in the scenario is a captive network, making option B correct.


NEW QUESTION # 213
A managed iPhone doesn't offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? (Select two.)

Answer: C,E

Explanation:
* B: VPN/proxy can block access to Apple's update servers, preventing detection.
* C: MDM can defer updates (e.g., 90 days) on managed devices.
* Option A: Signing affects installation, not visibility.
* Option D: Backup isn't required to see updates.
References: Apple Support - " Update your iPhone " (support.apple.com/HT204204); " MDM restrictions " (support.apple.com/HT204142).


NEW QUESTION # 214
Select two responses.
Which two ways can you use to reset a FileVault password on a Mac?

Answer: C,E


NEW QUESTION # 215
How do you view log messages grouped by activity in Console on a Mac?

Answer: C


NEW QUESTION # 216
......

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