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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Articulating Value and Business Outcomes25%- Value proposition of integrated CX portfolio
- Linking solutions to business goals
- Demonstrating impact on customer engagement
Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Integration points and architecture
    • 2. Use cases and business scenarios
      - Integration between CX solutions
      • 1. Efficiency and personalization benefits
        • 2. Consistency across customer interactions
          Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
          • 1. Commerce solutions
            • 2. Sales solutions
              • 3. Service solutions
                • 4. Customer Data solutions
                  • 5. Marketing solutions
                    - Unified offering for customer relationship enhancement

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

                    NEW QUESTION # 14
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,E


                    NEW QUESTION # 15
                    What are some of the actions you can perform using SAP Emarsys?
                    Note: There are 2 correct answers to this question.

                    Answer: C,D


                    NEW QUESTION # 16
                    In what ways can SAP CX AI toolkit optimize businesses?
                    Note: There are 3 correct answers to this question.

                    Answer: B,D,E


                    NEW QUESTION # 17
                    Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                    Answer: D


                    NEW QUESTION # 18
                    Which of the following are associated with SAP Sales Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: A,C


                    NEW QUESTION # 19
                    ......

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