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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Data, Analytics, and Experience Management- Customer identity and consent management
  • 1. Data-driven customer engagement
    • 2. Personalization and analytics use cases
      Topic 2: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
      • 1. Omnichannel customer engagement
        • 2. Customer experience transformation scenarios
          Topic 3: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
          • 1. Solution capabilities and value propositions
            • 2. Use cases across customer journey
              Topic 4: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
              • 1. Data flow between CX and ERP systems
                • 2. End-to-end process integration

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

                  NEW QUESTION # 28
                  Which of the following are associated with SAP Sales Cloud Version 2?
                  Note: There are 2 correct answers to this question.

                  Answer: A,B


                  NEW QUESTION # 29
                  Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                  Answer: B


                  NEW QUESTION # 30
                  Which of the following are solution capabilities of SAP Emarsys?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,D


                  NEW QUESTION # 31
                  Which solution can be used to analyze a real-time 360 view of the customer?

                  Answer: A


                  NEW QUESTION # 32
                  Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
                  Which SAP Customer Experience solution would you recommend?

                  Answer: C


                  NEW QUESTION # 33
                  ......

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