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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Fundamentals	9%	- Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console
Security	15%	- Configure domain and IP restrictions - Monitor and audit workspace activity - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA)
Channel & User Group Administration	28%	- Configure channel management policies - Manage user groups and channel permissions - Manage default channels and required channels - Convert public channels to private channels - Implement channel naming conventions and best practices
App Administration	10%	- Manage integrations and workflows - Manage app approvals and app directory - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration
Enabling Slack Success	15%	- Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Create help channels for user support
Workspace Administration	9%	- Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations
User Lifecycle Management	14%	- Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning

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Salesforce Certified Slack Administrator Sample Questions (Q70-Q75):

NEW QUESTION # 70
Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.
How should Shonda address this request?

A. Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.
B. Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.
C. Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.
D. Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.

Answer: C

Explanation:
Workspace Owners and Admins can:
"Remove any custom emoji via the 'Customize Slack' page, ensuring that inappropriate or unwanted emoji are promptly deleted." Option A disables all custom emoji creation but doesn't address removing a specific emoji. Option B incorrectly suggests Brian (a non-admin) can delete it. Option D is incorrect - deletion is fully possible for Admins.
(Reference: Slack Administration Study Guide - Managing Custom Emoji and Content Moderation)

NEW QUESTION # 71
Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate. You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.
Why is the new hire unable to join your workspace?
(Select the best answer.)

A. The Workspace Admin must add the new hire as a Single Channel Guest to the workspace.
B. The workspace requires the new member to request to join.
C. The workspace requires approval from the external partner for new members to join.
D. The workspace requires an invitation from the Workspace Admin to join.

Answer: D

Explanation:
In Slack Enterprise Grid, for workspaces set to Invite Only (especially those involving external partners), users must be explicitly invited.
According to Slack documentation:
"Invite-only workspaces require an invitation from a Workspace Admin before members can join." Because the External workspace is likely Invite Only for security reasons, the new hire must be invited to join it. Searching and seeing the workspace does not bypass the requirement.
(Reference: Slack Administration Study Guide - Workspace Visibility and Access Control)
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NEW QUESTION # 72
Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.
In which situation is it best for an existing public channel to be converted to a private channel?

A. A project team is discussing a lot of unexpected challenges that have occurred this quarter. This has resulted in some difficult comments and conversations in the project channel.
B. The finance team and select executives have been discussing quarterly planning in a public channel.The conversation has evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.
C. A team member has created a channel for an end-of-quarter event at their office location. The information is not necessary for people who are located in other offices.
D. A new channel has been created for quarterly planning for a new account. Some participants are not accustomed to discussions being public and would prefer the project channel to be private so that others can't read the conversations.

Answer: B

Explanation:
Slack recommends converting public channels to private when:
"Sensitive or confidential information (e.g., financial results, M&A activity) begins to be discussed and needs to be restricted to a limited group." Quarterly earnings (D) are sensitive, non-public information, justifying the need for a private channel.
Options A and B refer to comfort and tone but not confidentiality. Option C relates to relevance, not security.
(Reference: Slack Administration Study Guide - Channel Privacy and Confidential Conversations)
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NEW QUESTION # 73
You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.
What are two actions you should take?
(Select the TWO best answers.)

A. Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid design model.
B. Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.
C. Create an implementation and project plan with an Enterprise Grid design focused on a multi- workspace business unit model.
D. Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.
E. Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.

Answer: A,E

Explanation:
When designing an Enterprise Grid deployment, Slack recommends a thoughtful, structured approach.
According to Slack's Enterprise Grid best practices:
"Develop a clear business case outlining why a strategic design is important, addressing key goals such as minimizing noise and maximizing collaboration.
Define success criteria and key design principles early, and work with your Slack account team to evaluate different workspace design models." The idea is to ensure leadership understands the need for a strategic design and that the team has clear success metrics. C and E describe possible implementation strategies but jump ahead without a strategic foundation. D (surveying users) is helpful later but not the first step.
(Reference: Slack Administration Study Guide - Enterprise Grid Workspace Design Best Practices)
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NEW QUESTION # 74
Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

A. They actively communicate and promote transparency to reinforce the purpose and value of the tool.
B. They model best practices, and they can rally the team toward common goals.
C. They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.
D. They are Slack Administrators, so they have the correct permissions to help the company manage change.

Answer: A,B,C

Explanation:
Slack Champions are:
"Advocates who model best practices, promote transparency, identify key use cases, and adapt workflows to improve team effectiveness. Champions do not need to be administrators - their main role is to drive cultural adoption." Option A is incorrect because being a Slack Administrator is not a requirement to be a Champion.
(Reference: Slack Administration Study Guide - Building a Slack Champion Network)
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NEW QUESTION # 75
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