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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 2	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 3	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 4	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 5	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q23-Q28):

NEW QUESTION # 23
A financial services organization introduces a new policy that limits each customer to two promotional emails per month. To meet compliance requirements, the implementation team must configure this limit in the Next- Best-Action Designer.
Which configuration steps achieve the desired email frequency limit?

A. Establish context-level limits that track two monthly interactions across channels.
B. Set customer contact limits for the email channel with a two-message monthly restriction.
C. Configure an engagement policy that applies email limits to customer groups only.
D. Create a suppression policy that uses a two-email threshold and a monthly tracking period.

Answer: B

NEW QUESTION # 24
MyCo, a telecom company, recently introduced a new mobile handset offer, MyFone 14 Pro, for its premium customers. As the bank has financial targets to meet, the business decides to boost the MyFone 14 Pro offer.
As a decisioning architect, how can you ensure that the MyFone 14 Pro offer is prioritized over other offers?

A. Increase the business value of the MyFone 14 Pro offer.
B. Increase the business weight of the MyFone 14 Pro offer.
C. Increase the starting propensity of the MyFone 14 Pro offer.
D. Increase the context weight of the MyFone 14 Pro offer.

Answer: B

Explanation:
The business weight is a parameter that allows you to manually adjust the priority of an offer based on your business objectives and preferences. The business weight is multiplied by the business value and the propensity to calculate the final priority score of an offer. A higher business weight means a higher priority score, making the offer more likely to be selected and presented to the customer. Therefore, if you want to boost an offer, you can increase its business weight. Verified Reference: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 25
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

A. The score calculation is independent of the strategy and no change is required.
B. Add a new Group By component for the mortgage limit calculation.
C. A new proposition filter needs to be configured in the strategy to filter on customer income.
D. Remap the scorecard property in the decision strategy for the change to take effect.

Answer: A

Explanation:
The score calculation is independent of the strategy and no change is required. When you use a scorecard component in a decision strategy, you only need to specify the name of the scorecard rule and the output property that will store the score value. The scorecard rule itself defines how the score is calculated based on the input properties and factors. Therefore, if you update the scorecard rule to include a new property in the calculation, you do not need to make any changes in the decision strategy for the updated scorecard to take effect. Verified Reference: [Pega Academy - Decisioning Consultant - Using scorecards]

NEW QUESTION # 26
U+ Bank is promoting a new premium credit card with an 18% APR to its existing customers. To protect customer value, the bank wants to avoid offering this card to customers who already hold a credit card with a lower Interest rate (12% APR or below).
Which engagement policy condition type should you use to exclude customers with lower-interest cards from receiving the premium offer?

A. Applicability
B. Action-level Suitability
C. Eligibility
D. Suitability

Answer: D

NEW QUESTION # 27
What does a dotted line from a "Group By" component to a "Filter" component mean?

A. Information from the "Group By" is copied over to the "Filter" component.
B. To evaluate the "Group By" component, the "Filter" component is evaluated first.
C. A property from the "Group By" is referenced by the "Filter" component.
D. There is a one-to-one relationship between the "Group By" and the "Filter" components.

Answer: C

NEW QUESTION # 28
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