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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning and Execution Configuration | 15% | - Configuration of Inventory Checks and Product Listings - Configuration of Photo Capture and Survey - Configuration of Visit Plans and Visit Plan Targets - Configuration of Visit Tasks and Task Types - Configuration of Promotion Checks and Promotion Details - Configuration of Order Capture and Order Submission |
| Topic 2: Store Execution Configuration | 12% | - Configuration of Planogram Compliance - Configuration of Assortment Monitoring - Configuration of Store Survey and Feedback - Configuration of Store Execution Process |
| Topic 3: Admin and Configuration | 12% | - User Setup and Permissions - Mobile Configuration - Consumer Goods Cloud Data Model - Reports and Dashboards |
| Topic 4: Store Execution | 15% | - Store Execution Process - Planogram Compliance - Assortment Monitoring - Store Survey and Feedback |
| Topic 5: Visit Execution | 23% | - Inventory Check and Product Listing - Visit Tasks and Task Types - Order Capture and Order Submission - Promotion Check and Promotion Details - Visit Execution Process - Photo Capture and Survey |
| Topic 6: Visit Planning | 23% | - Visit Planning Process - Territory Management - Visit Plan and Visit Plan Targets - Visit Schedule and Frequency |
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NEW QUESTION # 31
Which Statement is accurate regarding Action Plan Templates?
Answer: B
Explanation:
Action Plan Templates in Consumer Goods Cloud can be cloned, enabling users to replicate and modify templates for various purposes and scenarios.
NEW QUESTION # 32
Which of the following three capabilities are available with Salesforce Maps Advanced to support Store Visit planning?
Answer: A,C,E
Explanation:
Salesforce Maps Advanced includes features like real-time traffic-based routing, constraint-based routing, and visit windows to optimize field service operations and improve efficiency in planning store visits.
NEW QUESTION # 33
ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system.
How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?
Answer: B
Explanation:
ABC Telecom requires that assets be synchronized to their assurance platform immediately after fulfillment, and they operate in a high-volume wholesale environment (5,000+ orders per reseller/day and hundreds of concurrent users). Salesforce recommends event-driven, near-real-time integration for high-scale fulfillment notifications.
Platform Events are Salesforce's native, scalable publish/subscribe mechanism designed for high throughput and low latency. When an order completes fulfillment, Communications Cloud can publish an event that external systems subscribe to. The assurance platform can then call the GetAsset API to retrieve the exact asset structure needed for assurance workflows.
This pattern is explicitly recommended in Salesforce high-throughput integration architectures because it:
Eliminates polling
Handles large transaction volume
Provides near-real-time sync
Decouples fulfillment from assurance systems
Scales horizontally across resellers
Option A (using OM orchestration) is synchronous and not optimal for high throughput.
Option B (on-demand REST pull) causes latency and excessive polling.
Option C (Bulk API) is batch-oriented, not real-time, and unsuitable for near-immediate updates.
NEW QUESTION # 34
When creating a new page for the Consumer Goods Cloud mobile application, what components are available to be added?
Answer: A
Explanation:
Salesforce Lightning pages can combine standard platform components with components specifically provided for Consumer Goods Retail Execution. The applicable combination is Quip Documents, Einstein Predictions, and Custom Object Task List.
The Quip Document component allows administrators to embed collaborative Quip documents directly on Salesforce record pages. Users can create, view, and edit supporting documents without leaving Salesforce.
The component is configured through Lightning App Builder and can use either individual documents or reusable templates.
The Einstein Predictions component displays deployed Einstein Discovery predictions and recommendations on standard or custom-object record pages. Administrators add the component using Lightning App Builder and select the applicable deployed prediction model.
For Retail Execution, Salesforce provides Custom Object Task List as one of the standard Consumer Goods mobile components. It is scoped to Assessment Task and can be incorporated into customized mobile pages together with other Consumer Goods components such as Inventory Check, Promotion List, Planogram List, and In-Store Products.
The other option sets contain capabilities that are not identified as corresponding Lightning page components for this configuration.
Study Guide Topics:Platform - > Consumer Goods Mobile App - > Lightning App Builder - > Quip - > Einstein Predictions - > Custom Object Task List
NEW QUESTION # 35
Which object within Consumer Goods Cloud should be used as the base object when creating layers in Salesforce Maps for visit planning?
Answer: A
Explanation:
The Retail Store object should be used as the base object because Retail Stores represent the physical customer locations that field representatives need to visit. Salesforce Maps requires a mappable business object containing, or resolving to, geographic information so that records can be plotted, filtered, routed, and scheduled.
In Consumer Goods visit planning, Retail Store records supply this geographic and operational context. Store records contain the address and related location information required by Salesforce Maps. Salesforce states that the address entered when creating a Retail Store provides the location coordinates used by Salesforce Maps and also appears in the representative ' s visit list.
Salesforce ' s Consumer Goods optimized-routing process likewise uses Retail Store as the Maps base object.
The planner selects relevant stores, applies business filters, identifies representatives and planning dates, and allows Maps to generate optimized visit schedules and routes.
The Visit subsequently represents the scheduled engagement with the selected Retail Store, but the physical destination being routed is the Retail Store itself. Account represents the broader customer organization and may encompass several stores, while Contact represents an individual person. Warehouse serves a different inventory and logistics purpose.
Using Retail Store therefore gives Salesforce Maps the correct geographic granularity for store-level visit planning and route optimization.
Study Guide Topics:Visit Planning - > Salesforce Maps - > Base Object - > Retail Store - > Route Planning
NEW QUESTION # 36
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