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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintain Integration | 3% | - Manage updates and change impact - Define reporting and alerting requirements - Monitor performance and health |
| Topic 2: Design Integration Solutions | 28% | - Select appropriate integration patterns - Analyze trade-offs, limitations and constraints - Choose suitable Salesforce APIs and technologies - Define solution components and architecture - Design error handling, recovery and monitoring |
| Topic 3: Evaluate Business Needs | 8% | - Assess business growth impact on integration - Determine CRM success factors for integration - Identify functional and non-functional requirements - Classify data by sensitivity and security level |
| Topic 4: Evaluate the Current System Landscape | 16% | - Analyze constraints and pain points in existing systems - Evaluate authentication and authorization requirements - Identify system standards, limitations, boundaries and protocols - Identify regulatory and compliance factors |
| Topic 5: Build Solution | 23% | - Build scalable and resilient integration solutions - Apply data transformation and mapping - Implement idempotency and reliability mechanisms - Implement API design and security |
| Topic 6: Translate Needs to Integration Requirements | 22% | - Define security and authentication specifications - Create system and integration pattern inventory - Determine performance requirements: volume, latency, response time - Evaluate system and process constraints |
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問題 #113
Northern Trail Outfitters (NTO) wants to improve the quality of callouts from Salesforce to its REST APIs by requiring all API clients to adhere to RAML (REST API Markup Language) specifications. The RAML specs serve as interface contracts. Which design specification should the integration architect include in the integration architecture to ensure that Apex REST API Clients' unit tests confirm adherence to the RAML specs?
答案：A
解題說明：
In a contract-first integration approach using RAML, the specification acts as the single source of truth for request and response structures. Since Salesforce unit tests are prohibited from performing actual network callouts, the HttpCalloutMock interface must be used to simulate external API behavior.
To ensure unit tests truly confirm adherence to the RAML contract, the architect must mandate that the mock implementation specifically returns responses formatted per the RAML specification. This means the mock's JSON or XML body, headers, and HTTP status codes (e.g., 200 OK, 400 Bad Request) must exactly match the "interface contract" defined in the RAML file.
By strictly aligning the mock with the RAML spec, developers ensure that the Apex client's parsing logic (e.g., JSON.deserialize()) is tested against the agreed-upon data model. If the external service later changes its schema in a way that deviates from the RAML, the unit tests-which are based on that contract-will help identify where the Apex code might fail. Options B and C are technically incorrect: the client does not "call" or "implement" the mock; rather, the test runtime provides the mock instance to the client via Test.setMock().
問題 #114
The goals for implementing Salesforce include a 360-degree view, leveraging CRM for marketing, sales, and service, and reusing enterprise quoting/order management. Which three systems from the current landscape can be retired?
答案：A
解題說明：
When implementing Salesforce to achieve a 360-degree view of the customer, the platform replaces legacy "siloed" applications that perform core CRM functions. Based on the business goals provided, Salesforce will be the master for Marketing, Sales, and Service.
The systems to be retired are those whose functionality is natively subsumed by Salesforce:
Email Marketing: Replaced by Salesforce Marketing Cloud or native marketing features.
Sales Activity: Replaced by Sales Cloud, which masters lead management, opportunity tracking, and activity logging.
Case Management: Replaced by Service Cloud, which provides the tools for customer support agents to resolve inquiries.
Order Management and Quoting are specifically noted as "Enterprise capabilities" that the business wants to reuse. This means these systems will stay in the landscape and be integrated with Salesforce, rather than being retired. Therefore, any option containing "Order Management" (A and C) is incorrect. Retiring the marketing, sales activity, and service systems allows the organization to consolidate its customer data into a single platform, fulfilling the primary goal of the Salesforce transformation.
問題 #115
A customer is migrating from an old legacy system to Salesforce. As part of the modernization effort, the customer would like to integrate all existing systems that currently work with its legacy application with Salesforce. Which constraint/pain-point should an integration architect consider when choosing the integration pattern/mechanism?
答案：B
解題說明：
When migrating from a legacy landscape to a modern platform like Salesforce, the most immediate technical hurdle is the diversity of system types and communication protocols used by the existing systems.
In a legacy environment, integrations are often not standardized. An architect may encounter systems that communicate via modern REST/SOAP APIs, but they will also likely find older systems that rely on Flat File exchanges (FTP/SFTP), Email-based triggers, or direct Database connections. These "System Types" are a fundamental constraint because they dictate the choice of integration middleware. For example, Salesforce cannot natively poll a file system or read an on-premise database; therefore, an architect must identify these constraints to justify the need for an ETL or ESB tool that can bridge these legacy protocols with Salesforce's API-centric architecture.
While reporting (Option B) and multi-currency (Option C) are important functional requirements for the Salesforce implementation, they do not dictate the integration pattern (e.g., Request-Reply vs. Batch) as much as the technical interface of the source/target systems does. By evaluating the APIs, file systems, and email capabilities of the legacy landscape first, the architect ensures that the chosen integration mechanism-whether it be the Streaming API, Bulk API, or middleware orchestration-is technically capable of actually communicating with the legacy debt.
問題 #116
A business requires automating the check and updating of the phone number type classification for all incoming calls. Up to 100,000 calls per day are received, and the business is flexible with timing (every 6-12 hours is sufficient). A Remote-Call-In and/or Batch Synchronization pattern via middleware is planned. Which component should an integration architect recommend to implement these patterns?
答案：C
解題說明：
In a Remote-Call-In or Batch Synchronization pattern where an external middleware initiates the connection to Salesforce, the external system must be authenticated. The standard Salesforce framework for this is the Connected App.
A Connected App provides a framework for external applications to integrate with Salesforce using APIs and standard protocols like OAuth 2.0. For a high-volume (100,000 records) batch process initiated by middleware every 6-12 hours, the architect would recommend a Connected App using a secure flow, such as the OAuth 2.0 JWT Bearer Flow. This allows the middleware to authenticate as a specific "Integration User" without storing clear-text passwords.
Option A (API Gateway) is used to manage and secure outbound calls from Salesforce or between external services; it does not handle inbound authentication to the Salesforce org itself. Option B (Remote Site Settings) is a whitelist configuration used purely to allow Salesforce to make outbound callouts to a specific URL; it provides no authentication mechanism for systems calling into Salesforce. By recommending a Connected App, the architect ensures that the middleware has the necessary permissions (scopes) to use the Bulk API-which is the appropriate mechanism for the 100,000 record volume-while maintaining a secure, auditable, and standard integration boundary.
問題 #117
Universal Containers (UC) is decommissioning its legacy CRM system and migrating data to Salesforce. The data migration team asked for a recommendation to optimize the performance of the data load. Which approach should be used to meet the requirement?
答案：B
解題說明：
For large-scale data migrations, the Bulk API is the primary architectural tool for high-performance loading. To maximize throughput and "optimize performance," the architect should recommend processing jobs in parallel mode.
In parallel mode, Salesforce processes multiple batches of a job simultaneously, taking advantage of the multi-tenant platform's concurrent processing capabilities. This significantly reduces the total time required for a massive data migration compared to serial mode (Option B), which processes batches one by one.
However, the architect must warn the team about potential lock contention. If multiple parallel batches attempt to update the same parent record or participate in complex sharing calculations at the same time, "Unable to lock row" errors may occur. To mitigate this while maintaining parallel speed, the data should be sorted by Parent ID to ensure that batches do not overlap on the same records. Option A is rarely necessary for standard migrations unless the volume exceeds extreme thresholds. Parallel Bulk API is the standard "best practice" for ensuring the migration completes within the allotted cutover window.
問題 #118
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