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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Exam Duration:120 minutes
Passing Score:75%
Exam Price:Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Certificate Validity Period:Typically 2–3 years (varies by Apple certification policy updates)
Real Exam Qty:Approximately 80 scored questions
Available Languages:English, Additional localized languages (varies by region)
Exam Format:Multiple-choice single select, Multiple-choice multiple select
Related Certifications:Apple Certified Support Professional
Apple Deployment and Management
Recommended Training:Apple Training Resources
Apple Device Support Training Course
Exam Registration:Apple Certification Exams Portal
Apple Training and Certification
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:https://training.apple.com

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 2
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 3
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 4
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 5
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 6
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.

Apple Device Support Exam Sample Questions (Q248-Q253):

NEW QUESTION # 248
How can you enlarge the view on your Mac using an accessibility feature?

Answer: B

Explanation:
TheZoomaccessibility feature on macOS enlarges the screen view, making content larger for better visibility.
Found inSystem Settings > Accessibility > Zoom, it offers options like full-screen zoom,picture-in-picture, or split-screen magnification, activated via keyboard shortcuts (e.g., Option-Command-8) or a trackpad gesture.
* Option A (Increase Transparency) adjusts UI clarity, not size.
* Option B (Zoom) is the correct feature for screen enlargement.
* Option C (Assistive Touch) is an iOS feature, not macOS.
* Option D (Magnifier) exists on iOS/iPadOS, not as a distinct macOS feature (Zoom serves this purpose).
Details are in Apple's "Use Zoom on your Mac" (support.apple.com/HT210978).


NEW QUESTION # 249
After Krista installed some new apps, her Mac became slow and unresponsive. She asks if you can help resolve the issue. Which resource should you use to examine processes running on Krista's Mac and check how they're affecting its performance?

Answer: A


NEW QUESTION # 250
Which of these methods to restore iPhone reinstalls the latest version of iOS?

Answer: B

Explanation:
Restoring an iPhone through Finder on a Mac performs a computer-based factory restore. Apple states that this process erases the device and installs the latest available iOS software, so option D is correct. This differs from Erase All Content and Settings performed directly on the iPhone, which removes user content and settings but is not the method identified here for reinstalling the latest operating-system software. Recovery Assistant is intended to resolve certain startup problems and is not the standard full factory-restore method described in the question. Erasing a device through Find My remotely removes content but does not represent the Finder-based operating-system reinstall process. In Finder, selecting the iPhone and choosing Restore iPhone causes the computer to erase the device and install the latest compatible iOS release.


NEW QUESTION # 251
Which feature allows you to share your screen during a FaceTime Call?

Answer: B

Explanation:
SharePlay is a feature that lets you share your screen, watch videos, listen to music, or work out together with others in a FaceTime call. You can use SharePlay to bring apps, webpages, and more into the conversation.
To share your screen in a FaceTime call, you need to tap the Share Content button and then tap Share My Screen. Everyone in the call can see what's on your screen until you stop sharing, but they can't control anything on your device. If you get any notifications while sharing your screen, others won't be able to see them. SharePlay requires iOS or iPadOS 15.1 or later on your iPhone or iPad, or macOS Monterey or later on your Mac. References:
* Apple Device Support Exam Prep Guide, page 6
* Share your screen in FaceTime on your iPhone or iPad
* Share your screen in a FaceTime call on iPhone


NEW QUESTION # 252
How do you start up in safe mode on a Mac with Apple silicon?

Answer: C

Explanation:
To start up in safe mode on a Mac with Apple silicon, you need to follow these steps1:
* Shut down your Mac, then press and hold the power button for three seconds.
* When the startup options window appears, select your startup disk.
* Click the Continue in Safe Mode button.
* Log in to your Mac.
Safe mode can help you identify whether issues you're experiencing are caused by software that loads as your Mac starts up. It prevents your Mac from loading certain items, performs a First Aid check on your startup disk, and deletes some caches1. You can verify that your Mac started up in safe mode by using the System Information app1.
The other options are incorrect because they either do not show the Continue in Safe Mode button, or they do not use the correct key combination or timing to enter safe mode.
References: 1: Start up your Mac in safe mode - Apple Support.


NEW QUESTION # 253
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