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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
Topic 1: Introduction to High-Velocity IT	- High-velocity concepts - Course introduction and ITIL 4 overview
Topic 2: High-Velocity IT Techniques - Valuable Investments	- Value optimization strategies - Investment decision techniques
Topic 3: High-Velocity IT Techniques - Fast Development	- Development acceleration methods - Rapid delivery techniques
Topic 4: High-Velocity IT Culture	- Cultural aspects of high-velocity environments - Working in highly automated environments
Topic 5: High-Velocity IT Techniques - Resilient Operations	- Availability Management - Problem Management - Site Reliability Engineering - Capacity and Performance Management - Monitoring and Event Management - Infrastructure and Platform Management - Service Continuity Management
Topic 6: Digital Product Lifecycle	- Transition to Lean, Agile, or DevOps practices - Alignment with ITIL operating model - Digital product lifecycle overview
Topic 7: High-Velocity IT Techniques - Co-Created Value and Assured Conformance	- Relationship Management - Service Desk - Service Experience - Co-Created Value - Service Design

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

A. Analyzing patterns of business activity
B. Creating new service level agreements
C. Monitoring service availability
D. Implementing resource optimization tools

Answer: C

NEW QUESTION # 15
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

A. Conducting regular performance audits of the supplier
B. Integrating supplier activities into the organization's value streams
C. Setting stricter service-level expectations with the supplier
D. Training internal employees to work with the supplier

Answer: B

NEW QUESTION # 16
Which statement about employee surveys is CORRECT?

A. They are intended to be conducted across an entire organization
B. They are conducted at several organizational levels, formally and informa
C. They are typically conducted annually
D. They can only be conducted electronically so have limited application

Answer: B

NEW QUESTION # 17
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

A. The service must comply with data privacy regulations
B. The service will display a list of items uploaded by the user
C. The service should be available 99.9% of the time
D. The service must support multiple file formats for upload

Answer: B

NEW QUESTION # 18
Which statement about the reporting of service outcomes and performance is CORRECT?
Which statement about the reporting of service outcomes and performance is CORRECT?

A. IT component scorecards should be mapped to service provider outcomes
B. Customer satisfaction feedback should be mapped to service provider outcomes
C. Return on investment (ROI) should be mapped to customer outcomes
D. Service performance metrics should be mapped to customer outcomes

Answer: D

NEW QUESTION # 19
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