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| Section | Objectives |
|---|
| Topic 1: Digital Product Lifecycle | - Value streams - Service value creation - ITIL operating model - Digital product lifecycle
|
| Topic 2: Guiding Principles for High-Velocity IT | - DevOps culture - Continuous improvement - Agile methods - Lean practices - Application of ITIL guiding principles
|
| Topic 3: High-Velocity IT Techniques and Practices | - Automation - Cloud computing - Architecture and design - Testing and validation - Security and risk management
|
| Topic 4: Understand High-Velocity IT Concepts | - Digital technology - Digital organization - IT transformation - Digital products - Digital transformation - High-velocity IT
|
| Topic 5: Contribute to Value with Digital Products | - Fast development - Co-created value - Assured conformance - Resilient operations - Valuable investments
|
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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q32-Q37):
NEW QUESTION # 32
A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?
- A. Segregation of duties
- B. Matrix management
- C. Command and control
- D. T-shaped people
Answer: D
Explanation:
T-shaped people combine depth in a specialty with breadth across other disciplines. Such team members reduce hand-offs and bottlenecks, enable teams to remain effective when individuals are unavailable, and support the cross-functional, autonomous teams needed for high-velocity delivery.
NEW QUESTION # 33
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?
- A. Residual risk
- B. Risk mitigation
- C. Risk appetite
- D. Risk register
Answer: C
Explanation:
Risk appetite is the amount and type of risk that an organization is willing to take in order to meet its objectives. It is set by the governing body and provides the boundaries within which teams can make autonomous decisions quickly, which is essential when authority is delegated in a high- velocity environment.
NEW QUESTION # 34
Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?
- A. Monitoring and event management
- B. Infrastructure and platform management
- C. Problem management
- D. Software development and management
Answer: A
Explanation:
Monitoring and event management focuses on collecting, correlating, and analyzing data from multiple IT systems and components. By integrating telemetry, logs, and events from different sources, it provides a consolidated view of the technology environment, improving visibility, situational awareness, and understanding of system behavior across the infrastructure.
NEW QUESTION # 35
An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?
- A. By ensuring that the organization's technology architecture is aligned with its product and service architecture
- B. By collecting information from customers and other stakeholders to fully understand the requirements and environments
- C. By reviewing the 'definition of done' to ensure that response times are included
- D. By establishing acceptance criteria in line with customer requirements
Answer: B
Explanation:
The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.
NEW QUESTION # 36
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?
- A. Create separate channels for incidents and requests so that issues affecting customers can be handled as a priority
- B. Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions
- C. Improve user training so that they provide all the information that is needed whenever they contact the service desk
- D. Integrate the communication channels to enable the sharing of information and consistent support across channels
Answer: D
NEW QUESTION # 37
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