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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
| Topic 2: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 3: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Topic 4: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 5: UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
| Topic 6: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 7: Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| Topic 8: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
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NEW QUESTION # 66
Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users.
Which Salesforce functionality should be used?
Answer: C
Explanation:
Screen flow is a Salesforce functionality that allows the UX Designer to create interactive workflows for the users with just a few clicks. With screen flow, the UX Designer can create step-by-step workflows that include screens for data entry, decision points based on user input, and automated actions based on their responses. Screen flow can make the user experience more engaging by presenting the users with what they need, when they need it, and using their input to guide them and automate their tasks.Screen flow can also be customized and embedded in various ways, such as on a Lightning page, a button, a utility bar, or an Experience Cloud page123 Lightning Survey is a Salesforce functionality that allows the UX Designer to create and distribute surveys to collect feedback from customers, employees, or partners.Lightning Survey is not suitable for creating complex processes or workflows, but rather for measuring satisfaction, loyalty, or engagement4 Process Builder is a Salesforce functionality that allows the UX Designer to create and automate business processes without code. Process Builder can perform actions based on criteria, such as updating records, sending emails, or invoking flows.Process Builder is not suitable for creating interactive workflows with screens, but rather for automating background tasks5 Get Started with Screen Flows Unit | Salesforce Trailhead How to Create a Salesforce Screen Flow | Salesforce Ben
5 Ways to Get Started with Screen Flows - Salesforce Admins
Create and Distribute Surveys with Salesforce Feedback Management
Automate Your Business Processes with Process Builder
NEW QUESTION # 67
Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers
Answer: C,D
Explanation:
Consequence Scanning is a workshop method that helps teams to identify and mitigate the potential positive and negative impacts of their products or services on users, society, and the environment. When conducting a Consequence Scanning workshop, two important considerations are:
Consider design ramifications to prevent misuse and protect communities: This means that teams should think beyond the intended use cases and benefits of their products or services, and also consider the possible unintended or harmful consequences that may arise from their design choices. For example, teams should ask themselves how their products or services could be misused, abused, or exploited by malicious actors, or how they could affect vulnerable or marginalized groups, or how they could contribute to environmental or social issues. By considering these design ramifications, teams can proactively address and mitigate the ethical risks and challenges that may emerge from their products or services, and protect the well-being and interests of their users and communities.
Bring together a cross-function group with varied experiences: This means that teams should involve diverse and relevant stakeholders in the Consequence Scanning workshop, such as product managers, designers, developers, researchers, testers, marketers, legal experts, ethicists, users, or representatives from affected communities. By bringing together a cross-function group with varied experiences, perspectives, and backgrounds, teams can gain a more holistic and comprehensive understanding of the potential impacts of their products or services, and avoid blind spots, biases, or assumptions that may limit their vision or judgment. A cross-function group can also foster more creative and collaborative problem-solving, and generate more inclusive and responsible solutions.
How To Run a Consequence Scanning Workshop
Consequence scanning: How to mitigate risks in your service
Incorporate Ethics by Design Concepts
NEW QUESTION # 68
A UX Designerhas created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
Answer: B
Explanation:
Usability testing is a type of testing that evaluates how easy and intuitive a product or service is to use by observing real users performing specific tasks. Usability testing can help the UX Designer to measure the effectiveness, efficiency, and satisfaction of the new form for the call center staff. Usability testing can also help to identify any usability issues or areas for improvement in the form design.Usability testing can be conducted in various ways, such as moderated or unmoderated, remote or in-person, qualitative or quantitative, or using various tools and methods12.Reference:
Usability Testing
Usability Testing Methods
NEW QUESTION # 69
A UX Designer wants to inform user stories based on user value and development effort. Which method should be used?
Answer: A
Explanation:
The correct answer is B. Prioritization Matrix, exactly as identified in the uploaded study guide. A prioritization matrix helps a UX or product team evaluate candidate work items using explicit criteria. In this scenario, the relevant dimensions are user value and development effort. Plotting or categorizing potential user stories against these dimensions helps the team identify high-value, comparatively low-effort work and distinguish it from lower-value or significantly more expensive initiatives.
This approach provides a rational mechanism for deciding which user stories should receive attention first rather than relying on stakeholder preference or intuition alone.
Option A, Card Sorting, is a research technique for understanding how users categorize information. It is useful for navigation and information architecture but does not evaluate development effort.
Option C, Customer Journey Mapping, visualizes a user's experience across stages and touchpoints, including actions, pain points, and opportunities. It can generate candidate improvements but does not itself provide the structured value-versus-effort prioritization requested here.
The Discovery process frequently produces more opportunities than a team can implement immediately.
Prioritization translates those findings into an actionable backlog by connecting user needs with delivery constraints.
Thus, a Prioritization Matrix is the appropriate technique for informing user stories according to both impact and implementation effort.
Study Guide reference/topics: Prioritization Matrix, user value, development effort, user stories, Discovery.
NEW QUESTION # 70
Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.
Which principle would represent their company strategy?
Answer: A
Explanation:
The principle that would represent Cloud Kicks' company strategy is prioritizing engagement over number of impressions.This principle is based on the intention mindset of Relationship Design, which means engaging with clear purpose and focusing on the quality of interactions rather than the quantity1. Reframing products in terms of outputs over outcomes (A) is not a Relationship Design principle, as it does not consider the value or impact of the products for the customers. Highlighting product benefits over uncovering customer needs is also not a Relationship Design principle, as it does not show empathy or understanding of the customers' problems or goals.Reference:
Embrace the Relationship Design Mindsets Unit | Salesforce Trailhead
NEW QUESTION # 71
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