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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations

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Salesforce Certified Slack Administrator Sample Questions (Q161-Q166):

NEW QUESTION # 161
Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.
Which two features are included in Slack's native mobile controls on the Enterprise Grid?
(Select the TWO best answers.)

A. Jailbreak or root detection for mobile devices.
B. Block file downloads and copying on mobile devices.
C. Domain allow list to limit mobile access to corporate workspaces only.
D. Remotely erase data in the case of stolen mobile devices.
E. Identity provider (IdP) group management for mobile devices.

Answer: B,C

Explanation:
Slack native mobile security features include:
"Admins can block file downloads and copying on mobile and use domain restrictions (domain allow list) to ensure only managed accounts access corporate Slack workspaces." Remote wipe (C) requires Mobile Device Management (MDM), not native Slack. IdP management (D) is not mobile-specific. Jailbreak detection (E) is not a native Slack feature.
(Reference: Slack Administration Study Guide - Slack Native Mobile Security Features)
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NEW QUESTION # 162
Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?

A. Integrating an app allows you to bypass security settings since they're not applicable in Slack.
B. Integrating an app means you never have to log in to the app natively.
C. Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
D. Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.

Answer: D

Explanation:
Slack app integration benefits state:
"Integrations allow users to interact with and get updates from external apps (like ServiceNow) directly within Slack, without leaving Slack." Third-party access (A) is inaccurate. Completely avoiding login (C) isn't always true. Security (D) is still enforced when using integrated apps.
(Reference: Slack Administration Study Guide - App Integration Benefits)

NEW QUESTION # 163
You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?

A. Enable channel email addresses to forward support emails to their dedicated channel.
B. Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
C. Enable Workflow Builder and webhooks in Workflow Builder.
D. Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.
E. Add members of the customer support team as App Managers under workspace App Management settings.

Answer: B,C

Explanation:
According to Slack Enterprise Grid documentation:
"To allow users to integrate external tools into workflows, admins must enable steps from apps and allow workflows to include webhook triggers." Also,
"Enabling Workflow Builder and allowing users to create workflows (except Guests) ensures flexibility." While A (App Managers) grants permission to approve apps, it is not needed for creating workflows. Channel emails (C) are unrelated. Workflow creation policy (E) is important too but the critical steps for app usage and webhook integration are B and D.
(Reference: Slack Administration Study Guide - Workflow Builder with External Integrations)
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NEW QUESTION # 164
You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)

A. No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
B. Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
C. No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.
D. Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.

Answer: A

Explanation:
According to Slack's data retention policies:
"When a message retention policy is applied and messages reach their expiration, Slack permanently deletes the messages from production systems, and recovery is not possible." Slack's business continuity plans and MFA security are unrelated to data retrieval for expired content. GDPR (C) impacts retention requirements but the critical reason for non-recovery is Slack's deletion behavior (D).
(Reference: Slack Administration Study Guide - Message Retention and Data Deletion Policy)
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NEW QUESTION # 165
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
B. Encourage executives to model this behavior and communicate in public channels themselves.
C. Work closely with the executive team, and have them mandate public channel usage.
D. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.

Answer: B

Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)

NEW QUESTION # 166
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