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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Data migration strategies 2. Transition from other platforms
Workflows and Integrations	12%	- Integrations and apps 1. Third-party integrations 2. App management and distribution - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Governance and Administration	20%	- Governance framework 1. Acceptable use policies 2. Channel management policies 3. Data governance and compliance - Workspace administration 1. Guest access management 2. Workspace settings and policies 3. Roles and permissions
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels
Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export

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Salesforce Certified Slack Consultant Sample Questions (Q70-Q75):

NEW QUESTION # 70
A multinational corporation is setting up Slack for its global teams. They need a role that has the authority to oversee and manage the entire Slack environment, including setting organization- wide policies and handling billing. Which role should they assign?

A. Workspace Admin, responsible for managing specific workspace settings
B. User Group Admin, tasked with overseeing user groups within workspaces
C. Org Owner, with control over all administrative settings across the organization
D. Channel Admin, in charge of managing and moderating specific channels

Answer: C

Explanation:
The Org Owner role is best suited for a multinational corporation's need to oversee and manage the entire Slack environment. This role has the highest level of authority, including setting organization-wide policies and handling billing, which is essential for large-scale operations.

NEW QUESTION # 71
In designing a training program for a diverse workforce to learn Slack, what aspect of experiential learning should be emphasized to ensure effective adoption across different learning styles?

A. Integrating a variety of learning activities, including simulations, role-playing, and collaborative tasks within Slack
B. Focusing solely on advanced Slack functionalities, regardless of the varying proficiency levels among the workforce
C. Conducting only passive video tutorials where employees watch Slack being used without interactive participation
D. Relying exclusively on written manuals and technical documentation for Slack training

Answer: A

Explanation:
Emphasizing a variety of interactive learning activities, such as simulations, role-playing, and collaborative tasks within Slack, caters to different learning styles and encourages active participation. This approach aligns with the principles of experiential learning, allowing employees to learn by doing and engage with the material in a manner that suits their learning preferences.

NEW QUESTION # 72
Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?

A. In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
B. In Org Settings, set up a policy and select create a user group for all owners.
C. In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
D. In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.

Answer: D

Explanation:
The correct answer is D . In an Enterprise Grid launch, admin-related governance should be handled at the organization level wherever possible, not separately across individual workspace settings. Creating a user group for all admins through org policies and the permissions tab gives the organization a centralized, repeatable way to manage an admin audience. This supports launch readiness because admins can be addressed consistently in announcements, enablement, support workflows, and governance communications.
Option A is too workspace-local and does not scale cleanly across Enterprise Grid. Option B repeats the workspace-level mistake and also mixes admins and owners without matching the stated requirement. Option C incorrectly creates a user group for owners rather than admins. Option D matches the requirement and the Enterprise Grid operating model: use org-level policy configuration to create the intended admin user group.
The key principle is centralized governance for enterprise-wide admin structures.
Reference topic: Policies and Settings - org policies, permissions, admin user groups, Enterprise Grid launch configuration, and centralized governance.

NEW QUESTION # 73
You are in the middle of a Slack migration for a client and the management team requests an update on the migration status. What is the most appropriate way to provide this update?

A. Send an informal, brief email update only to the team leader
B. Wait until the migration is completely finished before providing any update to avoid unnecessary disturbances
C. Prepare a detailed report including the progress made, any challenges encountered, and the next steps, and present it in a scheduled meeting
D. Provide a brief, high-level update verbally in an impromptu meeting

Answer: C

Explanation:
Providing a detailed report in a scheduled meeting is the most effective way to update the management team. This approach ensures that they are fully informed about the migration's progress, any challenges faced, and what the next steps are. It allows for transparency and the opportunity for feedback or input from the management team.

NEW QUESTION # 74
A multinational corporation is using Slack and needs to agree on a policy for data retention to comply with various international data protection laws. What is the most effective strategy to establish this policy?

A. Leave data retention decisions to individual team managers within each region
B. Set a standard data retention period for all regions and request exceptions on a case-by-case basis
C. Develop a flexible data retention policy that can be adjusted for each region based on local laws
D. Apply the strictest data retention policy across the entire organization

Answer: C

Explanation:
This approach allows the organization to comply with various international data protection laws while maintaining flexibility to adapt to regional requirements. It demonstrates an understanding of differing legal landscapes and a commitment to compliance.

NEW QUESTION # 75
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