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Salesforce Sales-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales Lifecycle23%- Analyze sales and marketing processes
- Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI
- Design reports and dashboards based on KPIs
Topic 2: Practical Application of Sales Cloud Expertise33%- Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams
- Configure Products, Price Books, Quotes, and multi-currency settings
- Build end-to-end sales processes from Lead to Close
- Leverage Campaigns and integration tools
Topic 3: Predictive and Generative AI13%- Apply Trusted AI Principles and ethical guidelines
- Use AI tools in Sales Cloud and Agentforce for Sales
Topic 4: Implementation Strategies15%- Align sales processes with organizational goals
- Translate business requirements and KPIs into Sales Cloud solutions
- Plan deployment and post-implementation improvements
Topic 5: Data Management15%- Data migration and integration considerations
- Manage data governance and maintenance
- Ensure data quality and scalability
Topic 6: Consulting Practices14%- Project management and delivery lifecycle
- Discovery, requirement analysis, and solution design
- Facilitate successful engagements and adoption

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q45-Q50):

NEW QUESTION # 45
Cloud Kicks wants to track and report on the percentage of leads that convert into opportunities, by lead source, over the past year. What should the consultant recommend?

Answer: B


NEW QUESTION # 46
Universal Containers has hired a new employee for the global sales leadership team. The employee is interested in fostering friendly competition between account executives, with an emphasis on reinforcing activities that drive sales. Which action should help support the sales teams?

Answer: B


NEW QUESTION # 47
Cloud Kicks' reps need to log calls, send emails, and see next-step suggestions all from a single, streamlined workspace optimized for high-velocity inside sales. What should the consultant recommend?

Answer: C


NEW QUESTION # 48
Cloud Kicks (CK) recently implemented Einstein Opportunity Scoring in its production org. CK is using the Amount field in its Opportunity Scoring model.
What will a user without access to the Amount field on the Opportunity object observe?

Answer: C

Explanation:
In Einstein Opportunity Scoring, if a user lacks access to a field (such as the Amount field) that is used as a contributing factor, that field is omitted from the scoring details that the user sees. Salesforce respects field- level security settings, so users without permission to view certain fields will not see those fields in the contributing factors section. Instead, the scoring model will still display, but without the restricted fields in the breakdown of contributing factors.


NEW QUESTION # 49
A consultant has conducted discovery sessions with Cloud Kicks stakeholders and is ready to begin gathering use cases for deal processes.
Which group should provide content for the use cases?

Answer: C

Explanation:
The business development team is typically involved directly with deal processes, as they are responsible for prospecting and managing new business opportunities. They have first-hand insights into the workflows, challenges, and interactions that are part of the sales process. Gathering use cases from the business development team ensures that the implemented solution will address the actual needs and scenarios encountered during sales activities.
According to Salesforce's best practices, involving the business development team helps align the solution with real-world practices and provides actionable insights to build effective deal processes.


NEW QUESTION # 50
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