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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements - Map business processes to OmniScript components |
| Topic 2: Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools |
| Topic 3: Data Tools | 23% | - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| Topic 4: FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information - Design FlexCards to meet requirements |
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NEW QUESTION # 221
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
Answer: A,B,E
Explanation:
The three tools that should be used in the solution are DataRaptor Turbo Extract, Integration Procedure, and DataRaptor Load. DataRaptor Turbo Extract can be used to retrieve all open cases that have a case type of
"network issue" from Salesforce in batch mode. Integration Procedure can be used to orchestrate the data flow between Salesforce and the back-office system, as well as trigger an email to the supervisor after the cases have been submitted. DataRaptor Load can be used to write data to the back-office system using REST or SOAP APIs. OmniScript is not needed for this scenario, as there is no user interface involved. FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.
NEW QUESTION # 222
A use case requires an Integration Procedure to call an external API that returns a JSON list of customer service agents. The subsequent OmniScript needs to display this list. Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?
Answer: A
Explanation:
The Response Mapping parameters are responsible for taking the HTTP response body and placing the returned data into the Integration Procedure's data JSON so later actions, including the final Response action and the calling OmniScript, can use it. Headers are used for metadata such as authorization, content type, or API requirements; they do not map the returned list.
Timeout only controls how long the Integration Procedure waits for the API response. Request Body parameters define payload data sent to the API, not the response data received from it.
Since the OmniScript must display the list of service agents, the returned JSON must be mapped into an accessible IP output structure.
NEW QUESTION # 223
A solution architect is working on a digital transformation project for a client. The client has complex business requirements that need to be implemented using Omnistudio tools. The solution architect needs to decide which Omnistudio tool to use. Which Omnistudio tool should the solution architect use to automate the client's business processes and create guided interactions using data from the Salesforce org and external sources?
Answer: B
Explanation:
OmniScripts (D) are designed to automate complex business processes and guide users through interactions using both Salesforce and external data sources.
They can fetch data dynamically, apply business logic, and execute actions such as record updates, API calls, or guided user inputs.
OmniScripts integrate seamlessly with DataRaptors, Integration Procedures, and FlexCards to provide a complete business solution.
NEW QUESTION # 224
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?
Answer: B
Explanation:
The two actions that the consultant should recommend to the project team are replace existing APEX using DataRaptors and HTTPActions, and implement FlexCards and OmniScripts for the front-end. Replacing existing APEX using DataRaptors and HTTPActions would reduce implementation time, as these tools are declarative and do not require coding. Implementing FlexCards and OmniScripts for the front-end would ensure end-user processes are as simple as possible, as these tools provide guided interactions and contextual data. Creating new LWC templates for branding and styling would increase implementation time, as this would require coding and testing. Using existing APEX classes as data sources would not ensure optimal UX, as this would limit the flexibility and scalability of the solution.
NEW QUESTION # 225
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
Answer: B,C,D
Explanation:
When designing OmniScripts, the best practices that should be followed to increase user adoption are:
* Prefill data for users when possible (This reduces user effort and improves data quality)
* Divide complex processes into sections (This makes the script more manageable and user-friendly)
* Provide user help text (This guides the user through the script and clarifies any doubts) The best practices that should not be followed to increase user adoption are:
* Replicate existing processes as-is (This may not leverage the full potential of OmniStudio and may not address the pain points of the users)
* Provide keystroke commands for data entry (This may not be intuitive or accessible for all users and may require additional training)
NEW QUESTION # 226
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