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私たちは、このキャリアの中で、10年以上にわたりプロとしてMB-230練習資料を作りました。MB-230練習資料が最も全面的な参考書です。 そして、私たちは十分な耐久力を持って、ずっとMB-230練習資料の研究に取り組んでいます。私たちのMB-230練習資料を利用したら、MB-230試験に合格した人がかなり多いです。だから、弊社のMB-230練習資料を早く購入しましょう！
MB-230試験に合格することは、機能コンサルタントが顧客サービスの専門知識を示し、キャリアの展望を高めるための素晴らしい方法です。この認定はMicrosoftとそのパートナーによって認められており、Dynamics 365で働きたいプロフェッショナルに新しい機会を提供することができます。
Microsoft MB-230試験は、カスタマーサービスのスキルを向上させ、認定されたMicrosoft Dynamics 365カスタマーサービス機能コンサルタントになりたいプロフェッショナルにとって絶好の機会です。この試験に合格することで、プロフェッショナルの専門知識が認められ、カスタマーサービスの分野での新しいキャリアチャンスが拓けます。
MogiExamはMicrosoft試験問題集を提供するウエブダイトで、ここによく分かります。最もよくて最新で資料を提供いたします。こうして、君は安心でMB-230試験の準備を行ってください。弊社の資料を使って、１００％に合格を保証いたします。もし合格しないと、われは全額で返金いたします。
Microsoft MB-230試験は、Microsoft Dynamics 365カスタマーサービス機能コンサルタントになりたい人向けに設計されています。この認定試験は、個人のDynamics 365カスタマーサービスアプリケーションの設定とカスタマイズ、Microsoftのベストプラクティスの実装、およびエンドユーザーへのサポート能力をテストします。
質問 # 310
A customer uses Dynamics 365 for Customer Service.
Customer service representatives must be able to create knowledge base articles.
You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use.
Which four actions must be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hubuse
質問 # 311
You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer.
You need to create a customer service satisfaction survey and embed it on a website.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
正解：B、D
解説：
Section: Topic 4, Configure Voice of the Customer
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey
質問 # 312
A company implements Dynamics 365 Customer Voice. The company sends out customer satisfaction surveys. The service team creates one survey from a blank project and others from a predefined project template.
When the company receives all the survey responses, a member of the service team must analyze the results.
The member must calculate satisfaction scores to help the service manager identify required efficiency changes for the department.
You need to determine which type of satisfaction metrics to use.
Which metrics should you use? To answer, drag the appropriate metrics to the correct scores. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
Box 1: Net Promoter Score
Net Promoter Score (NPS): NPS is a metric used to measure customer loyalty. The score is calculated from the NPS-type question by using a scale from 0 through 10. The respondents are grouped as follows:
Detractors are those who respond with a score from 0 through 6.
Passives are those who respond with a score of 7 or 8.
Promoters are those who respond with a score of 9 or 10.
NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. The score is a number that can range from -100 to 100.
Box 2: Customer Satisfaction Score
Customer Satisfaction (CSAT): CSAT is a metric used to measure the level of satisfaction customers have with a product or a service. CSAT is measured by responses to rating-type questions. The CSAT score is calculated on a scale of 1 to 5. If you create a question on a scale other than 1 to 5, the CSAT score is normalized as per the 1 to 5 scale. This helps in comparing various CSAT scores.
Incorrect:
Sentiment: Sentiment is a metric used to identify customer sentiment toward a product or a service. Sentiment groups the responses to a text-based question as positive, negative, or neutral.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics
質問 # 313
Drag and Drop Question
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-level-agreements
質問 # 314
A company implements Dynamics 365 Customer Voice. The company sends out customer satisfaction surveys. The service team creates one survey from a blank project and others from a predefined project template.
When the company receives all the survey responses, a member of the service team must analyze the results.
The member must calculate satisfaction scores to help the service manager identify required efficiency changes for the department.
You need to determine which type of satisfaction metrics to use.
Which metrics should you use? To answer, drag the appropriate metrics to the correct scores. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
Box 1: Net Promoter Score
Net Promoter Score (NPS): NPS is a metric used to measure customer loyalty. The score is calculated from the NPS-type question by using a scale from 0 through 10. The respondents are grouped as follows:
Detractors are those who respond with a score from 0 through 6.
Passives are those who respond with a score of 7 or 8.
Promoters are those who respond with a score of 9 or 10.
NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. The score is a number that can range from -100 to 100.
Box 2: Customer Satisfaction Score
Customer Satisfaction (CSAT): CSAT is a metric used to measure the level of satisfaction customers have with a product or a service. CSAT is measured by responses to rating-type questions. The CSAT score is calculated on a scale of 1 to 5. If you create a question on a scale other than 1 to 5, the CSAT score is normalized as per the 1 to 5 scale. This helps in comparing various CSAT scores.
Incorrect:
Sentiment: Sentiment is a metric used to identify customer sentiment toward a product or a service. Sentiment groups the responses to a text-based question as positive, negative, or neutral.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics
質問 # 315
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MB-230模擬トレーリング: https://www.mogiexam.com/MB-230-exam.html
P.S.MogiExamがGoogle Driveで共有している無料の2026 Microsoft MB-230ダンプ：https://drive.google.com/open?id=1KjppMa7kGtGYCEAWgrSHZsQwq0RWldIi