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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	- Information and Technology - Organizations and People - Partners and Suppliers - Value Streams and Processes
ITIL Service Value System (SVS)	- Practices Overview - Guiding Principles - Continual Improvement - Governance - Service Value Chain
Service Management Key Concepts	- Service Relationships - Service Offerings - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q72-Q77):

NEW QUESTION # 72
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A. changes
B. events
C. known errors
D. IT assets

Answer: C

NEW QUESTION # 73
Which practice nurtures links with stakeholders at strategic and tactical levels?

A. Service level management
B. Relationship management
C. Supplier management
D. Service desk

Answer: B

NEW QUESTION # 74
Service transition contains detailed descriptions of which processes?

A. Change management, capacity management, event management, service request management
B. Service level management, service portfolio management, service asset and configuration management
C. Service asset and configuration management, release and deployment management, request fulfillment
D. Change management, service asset and configuration management, release and deployment management

Answer: D

NEW QUESTION # 75
Which two practices use workarounds?

A. Problem management and incident management
B. Incident management and continual improvement
C. Change enablement and problem management
D. Change enablement and continual improvement

Answer: A

NEW QUESTION # 76
What is the MOST important reason for prioritizing incidents?

A. To ensure that incidents with highest impact are resolved first
B. To ensure that user expectations are realistic
C. To provide links to related changes and known errors
D. To help information-sharing and learning

Answer: A

NEW QUESTION # 77
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