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| Certification Vendor: | Axelos (PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL-4-Foundation |
| Passing Score: | 65% (26/40) |
| Related Certifications: | ITIL 4 Digital Leadership ITIL 4 Strategist ITIL 4 Managing Professional ITIL 4 Specialist |
| Available Languages: | Chinese, Japanese, Italian, English, German, French, Brazilian Portuguese, Spanish |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Lifelong (requires renewal every 4 years with digital badge) |
| Exam Format: | Single Choice Multiple Choice |
| Exam Price: | ~$280 USD |
| Real Exam Qty: | 40 |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or in-person at testing centers (Pearson VUE) |
| Pre Condition: | No formal prerequisites required. Basic IT service management knowledge is recommended but not mandatory. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certification/itil-4-foundation |
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ITIL 4 Foundation certification exam is designed for professionals who are involved in IT service management activities such as IT managers, service desk managers, IT project managers, and IT consultants. ITIL 4 Foundation Exam certification is also suitable for professionals who are responsible for delivering and supporting IT services such as service desk agents, IT support staff, and IT specialists. ITIL 4 Foundation Exam certification is not limited to IT professionals and is also beneficial for business professionals who work closely with IT teams.
NEW QUESTION # 80
Which practice recommends using tools for collaboration and the automated matching of symptoms?
Answer: D
NEW QUESTION # 81
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?
Answer: B
NEW QUESTION # 82
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
Answer: B
Explanation:
The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets. SLM involves service level activities, including:
Defining service levels
Documenting
Actively managing them
https://www.bmc.com/blogs/itil-service-level-management/
NEW QUESTION # 83
Which step of the continual improvement model includes baseline assessments?
Answer: B
NEW QUESTION # 84
Which is a financially valuable component that can contribute to the delivery of a service?
Answer: C
Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service. The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%20asset%20is%20any%20financially,cloud%20services%2C%20and%20client%20devices.
NEW QUESTION # 85
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