ITILFNDv4 Practice Exam Questions - ITILFNDv4 Excellect Pass Rate

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders
ITIL Guiding Principles	15%	- Start where you are - Collaborate and promote visibility - Progress iteratively with feedback - Focus on value - Think and work holistically - Optimize and automate - Keep it simple and practical
ITIL Service Value System	25%	- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Purpose and components of the Service Value System - Continual Improvement
Key Concepts of ITIL 4	15%	- Organizations, people and culture - Information and technology - Partners and suppliers - Value streams and processes
ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.

>> ITILFNDv4 Practice Exam Questions <<

ITIL 4 Foundation Pass Cert & ITILFNDv4 Actual Questions & ITIL 4 Foundation Training Vce

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EXIN ITIL 4 Foundation Sample Questions (Q318-Q323):

NEW QUESTION # 318
Which is the FIRST thing to consider when focusing on value?

A. Ensuring value is co-created by improvement initiatives
B. Understanding what is valuable to the service consumer
C. Defining customer experience and user experience
D. Identifying the service consumer who will receive value

Answer: D

NEW QUESTION # 319
Which describes outcomes?

A. Tangible or intangible deliverables
B. Configuration of an organization's resources
C. Functionality offered by a product or service
D. Results desired by a stakeholder

Answer: D

NEW QUESTION # 320
What is the purpose of the `deployment management' practice?

A. To make new or changed services available for use
B. To set clear business-based targets for service performance
C. To ensure services achieve agreed and expected performance
D. To move new or changed components to live environments

Answer: D

NEW QUESTION # 321
What can be used to help determine the impact level of a problem?

A. Configuration management system (CMS)
B. Standard operating procedures (SOP)
C. Statement of requirements (SOR)
D. Definitive media library (DML)

Answer: A

NEW QUESTION # 322
What is described by the service value system?

A. Services based on one or more products, designed to address needs of a target consumer group
B. How all the components and activities of the organization work together as a system to enable value creation
C. How to apply the systems approach of the guiding principle think and work holistically
D. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

Answer: B

NEW QUESTION # 323
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