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ServiceNow is a cloud-based platform that offers a range of IT service management solutions to businesses of all sizes. The platform is designed to streamline processes, automate workflows, and improve efficiency across various departments within an organization. One of the key features of ServiceNow is its Human Resources (HR) module, which provides a comprehensive suite of tools for managing employee data, onboarding, offboarding, and more. To help organizations get the most out of this module, ServiceNow offers the Certified Implementation Specialist-Human Resources (CIS-HR) certification exam.

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ServiceNow CIS-HR Certification Exam is designed for HR professionals who want to enhance their knowledge and skills in using ServiceNow for HR operations. Certified Implementation Specialist-Human Resources certification indicates that the individual has the expertise to implement and configure the ServiceNow HR module, which can help organizations streamline their HR processes and improve the employee experience. Certified Implementation Specialist-Human Resources certification can also help individuals advance their careers and increase their earning potential.

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CIS-HR Certification Reference

ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q33-Q38):

NEW QUESTION # 33
What is used to create a link on an HR Case form that accesses information outside the application?

Answer: C

Explanation:
Verified Answer: C. Link Generator Very Short Explanation : The Link Generator is a feature that allows HR agents to create a link on an HR Case form that accesses information outside the application, such as a third- party website or an external document 1 . The Link Generator can be used to provide additional resources or guidance to employees or HR agents who are working on an HR Case 1 . The other options are not correct because they have different purposes. Restricted Caller Access is a feature that limits the access to HR Cases based on the caller's domain or company 2 . COE Configuration is a feature that allows HR administrators to configure the Centers of Excellence (COEs) that provide HR services to employees 3 . HR Service is a record that defines the type, category, and process of an HR request or issue 4 .


NEW QUESTION # 34
Which of the following applications allow administrators to create templates that enable managers to develop transition plans for employees?

Answer: D

Explanation:
Comprehensive and Detailed Explanation: Journey Accelerator is a specific application within the HRSD suite designed to empower managers to create personalized " plans " for their direct reports during key transitions, such as promotions, department transfers, or onboarding. While Lifecycle Events handle the broad, cross-departmental " process " (like IT equipment and payroll setup), Journey Accelerator focuses on the manager-employee relationship . It allows HR Administrators to create Journey Templates that include recommended activities, mentors, and learning paths. Managers then use these templates to build a tailored transition plan. This ensures that while the " corporate " side of a transition is handled by the LE engine, the " professional development " and " team integration " side is handled by the manager using Journey Accelerator, leading to higher employee engagement and faster time-to-productivity.


NEW QUESTION # 35
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Answer: D


NEW QUESTION # 36
An employee in Chicago submits a request using the Employee Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?

Answer: D


NEW QUESTION # 37
If the Match All field is checked on a User Criteria record, the user:

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog- management/task/t_CreateAUserCriteriaRecord.html


NEW QUESTION # 38
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