L5M9認定テキスト & L5M9試験問題

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 2. Order qualifying and order winning objectives
  • 3. From implementing to supporting to driving strategy
  • 4. Top down and bottom up perspectives of operations strategy
  • 5. The stages of development of operations strategy
- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Definitions of operations and operations management
  • 3. Operations management in different types of organisations
Topic 2: Understand planning and control in operations management- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
Topic 3: Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
- Analyse operations improvement strategies
  • 1. Lean operations and waste reduction
  • 2. Continuous improvement (Kaizen)
  • 3. Benchmarking techniques
Topic 4: Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts

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L5M9試験問題、L5M9試験問題集

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CIPS Operations Management 認定 L5M9 試験問題 (Q38-Q43):

質問 # 38
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

正解：D

解説：
Poka Yolk is about reducing human / user errors. This is from p.134


質問 # 39
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 6?

正解：A

解説：
The correct answers are as follows:


質問 # 40
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

正解：D

解説：
The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98


質問 # 41
A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

正解：D

解説：
The correct answer is within the first year. Failure rates is depicted as a 'bathtub' curve- most defects are found right at the beginning of an item's lifespan, and right at the end. This is why option 1 is correct. See p.94 for more details.


質問 # 42
Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?

正解：B

解説：
This is buffer stock because it is being used as a safety for if something goes wrong with the current planned production schedule.. Anticipation Inventory is when you order extra materials in anticipation that something in the future will affect the level of production, such as a labour strike or a sharp price increase. These two are quite similar but the difference is buffer stock is held all the time and you don't anticipate something drastic is going to change in the future- you're just holding the extra stock because you're risk adverse. Anticipation Inventory isn't always held, it's collected when you think something bad is going to happen in the future and you'll need it. Work-in-progress is half-finished products and transit inventory is products that are currently being moved, for example on a delivery truck so these two are obvious wrong answers. See p.25 for different types of inventory


質問 # 43
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