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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills - Implement security roles and field service settings - Set up and configure customer assets - Configure work order types and incident types - Configure Field Service organizations and structures |
| Topic 2: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns - Manage inventory levels and stock locations - Handle inventory adjustments and transfers |
| Topic 3: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Topic 4: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Manage work order products, services, and notes - Create and manage work orders |
| Topic 5: Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Configure schedule board and board features |
| Topic 6: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
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NEW QUESTION # 10
You are implementing Dynamic? 365 Field Service at a landscape maintenance company.
You need to select the work order statuses in the correct order, from the creation of a work order to the delivered service at the customer location.
Which five statuses should you select in sequence? To answer, move the five statuses from the list of actions to the answer area. Arrange the five statuses in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 11
You are in the process of setting up calendars and working hours in Dynamics 365 Field Service.
You are setting up working hours templates.
What are three capabilities of using working hours and calendars in Dynamics 365 Field Service?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,C,D
NEW QUESTION # 12
DRAG DROP
Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 13
As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track the time that technicians spend on work orders and other scenarios. The company wants to be able to report on utilization and billing.
You need to advise on the ways time entries can be created in Field Service.
What are three possible ways? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,D,E
NEW QUESTION # 14
You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?
Answer: B
Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources
NEW QUESTION # 15
......
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