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NEW QUESTION # 74
A company's service learn should not see Process Exceptions on any Order Summaries. How can an administrator meet these requirements?
Answer: D
Explanation:
Explanation
The best way for the administrator to meet these requirements is to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. The Process Exceptions component is a standard component that displays process exceptions related to an order on its record page. The administrator can use the Lightning App Builder to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component from the page layout. The administrator can then activate the lightning record page by profile for all Service team profiles, so that they do not see Process Exceptions on any Order Summaries. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.om_process_exceptions_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_assign_lex_pages.htm&type=5
NEW QUESTION # 75
An administrator suspects that recent changes to a flow have created a defect. The administrator wants to test the flow with input data that they believe will cause the error. What can the developer do next?
Answer: D
Explanation:
Explanation
Debugging a flow with input data allows the administrator to test the flow with specific values and see how the flow behaves. The Debug with inputs option is available in the Flow Builder toolbar and lets the administrator provide input values for each flow variable before running the flow. Verified References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
NEW QUESTION # 76
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
Answer: D
Explanation:
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
NEW QUESTION # 77
A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
Answer: A
Explanation:
Explanation
The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 78
Which three componentscan be used to modify the user experience in the Order Summary detail page?
Answer: A,C,D
Explanation:
Three components that can be used to modify the user experience in the Order Summary detailpage are:
Tabs. Tabs are a type of component that allow users to switch between different views or subpages on a record page. Tabs can contain other components, such as charts, reports, or custom components, that display different information orfunctionality related to a record. The administrator can use the Lightning App Builder to add and customize tabs on the Order Summary detail page to give users more options and flexibility.
Accordion. Accordion is a type of component that allow users to expand and collapse sections of a record page. Accordion can contain other components, such as fields, related lists, or custom components, that display different information or functionality related to a record. The administrator can use the Lightning App Builder to add and customize accordion on the Order Summary detail page to give users more control and visibility.
Related List-Single. Related List-Single is a type of component that displays a single related list for a record.
A related list is a list ofrecords that are linked to another record by a relationship field, such as lookup or master-detail. The administrator can use the Lightning App Builder to add and customize related list-single on the Order Summary detail page to give users more access andcontext.
Verified References: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_components.
htm&type=5
NEW QUESTION # 79
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