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Salesforce ED-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Integration & Analytics	13%	- Reporting 1. Salesforce Reports & Dashboards - Third-party Integrations 1. SIS (Student Information System)
Domain Expertise	28%	- Salesforce.org Product Suite 1. Marketing Cloud for Education 2. Nonprofit Success Pack (NPSP) - Education Cloud Applications 1. EDA (Education Data Architecture) 2. Student Success Hub
Implementation Strategies	18%	- Governance Framework 1. Release Management 2. Center of Excellence - Data Migration 1. Legacy System Migration
Functional Knowledge	18%	- Student Lifecycle 1. Admissions 2. Recruitment 3. Retention - Advancement & Alumni 1. Donor Management
Solution Design	23%	- Data Model Configuration 1. Academic Program Model 2. Household Account Model - Security & Access 1. Profiles & Permission Sets 2. Sharing Rules

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Salesforce Certified Education Cloud Consultant ED-Con-101 Prüfungsfragen mit Lösungen (Q117-Q122):

117. Frage
A university is migrating its legacy system to Salesforce Education Data Architecture (EDA) environment. The existing system groups students by colleges within the university. The system admin has selected the Educational Institution record type in the EDA Default Account Model in EDA setting.
Which consideration should the consultant discuss with the university?

A. Multiple address management can only be enabled for the House Account record type.
B. Contact are private only to Administrative Account record type.
C. A new Program Enrollment record will automatically be created when a new Contact is created.
D. The recommended default Account record is the Administrative Account record type.

Antwort: A

Begründung:
The consultant should discuss with the university that the recommended default Account record is the Administrative Account record type, not the Educational Institution record type. The Administrative Account record type is used to group Contacts that are related to an educational institution, such as students, faculty, staff, and alumni. The Educational Institution record type is used to represent another educational institution that is not the primary one, such as a high school or a partner school. The system admin should select the Administrative Account record type in the EDA Default Account Model in EDA Settings to group students by colleges within the university. The other options are not considerations that the consultant should discuss with the university. Reference:
https://powerofus.force.com/s/article/EDA-Accounts
https://powerofus.force.com/s/article/EDA-Settings

118. Frage
A university's Study Abroad office is getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure of which metrics to use to determine whether the implementation project is successful.
Which metric should the consultant recommend?

A. Number of student phone inquiries
B. Volume of emails to the office
C. Percentage of staff logins each month

Antwort: C

Begründung:
The percentage of staff logins each month is a metric that the consultant can recommend to measure the success of the Salesforce implementation project for the Study Abroad office. This metric can indicate the level of user adoption, satisfaction, and engagement with the new system, as well as the effectiveness of the training and change management strategies. A high percentage of staff logins each month can show that the staff are using Salesforce regularly and consistently to streamline their internal processes, such as managing student applications, tracking program status, and communicating with partners2.
The number of student phone inquiries and the volume of emails to the office are not valid metrics for this scenario, as they do not reflect the impact of the Salesforce implementation on the internal processes of the Study Abroad office. These metrics may be influenced by other factors, such as the demand for study abroad programs, the quality of the website and marketing materials, and the availability and responsiveness of the staff. These metrics may also not capture the efficiency and accuracy of the data and workflows that Salesforce can provide.

119. Frage
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?

A. Use third-party app from AppExchange.
B. Work.com Command Center operates in a separate org.
C. Leverage Student Success Hub.
D. Install Work.com Command Center in existing org.

Antwort: D

Begründung:
The consultant should advise the school district to install Work.com Command Center in their existing org, because this can help them leverage Work.com Command Center for schools in their existing org. Work.com Command Center is a solution that helps organizations manage their reopening and recovery efforts after a global pandemic. Work.com Command Center for schools is a specific configuration of Work.com Command Center that helps schools monitor student and staff wellness, attendance, and engagement. Work.com Command Center can be installed in an existing org as a managed package from the AppExchange. Work.com Command Center does not operate in a separate org, nor does it require leveraging Student Success Hub or using a third-party app from AppExchange. Reference:
https://www.salesforce.org/workdotcom/
https://www.salesforce.org/wp-content/uploads/2020/08/WorkDotCom-for-Schools.pdf
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkZCUA1

120. Frage
A primary school needs to track which students receive assistance in their school lunch program.
Which Education Cloud feature should the consultant discuss with the school?

A. Program Management
B. Action Plan
C. Benefit Schedule

Antwort: A

Begründung:
Program Management in Salesforce Education Cloud is designed to track and manage various programs offered by educational institutions, including assistance programs like school lunch programs. This feature allows schools to track which students are enrolled in specific programs, manage program details, and report on program outcomes. Program Management provides a centralized way to handle various types of assistance and ensures that the school can efficiently manage and monitor the support provided to students.
Reference:
Program Management Module
Salesforce Education Cloud for K-12

121. Frage
A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels.
What should the consultant recommend?

A. Use Education Cloud to replicate the current systems and processes.
B. Implement Pardot Lead Scoring to find well qualified students.
C. Leverage Advisor Link to advise them on the application yield.
D. Implement Marketing Cloud to manage recruitment campaigns.

Antwort: D

Begründung:
The consultant should recommend implementing Marketing Cloud to manage recruitment campaigns, because this can help the university reach its goal of improving its MBA program rankings and increasing prospective student engagement across multiple channels. Marketing Cloud allows the university to create personalized and targeted email, social media, mobile, and web campaigns for prospective students. Marketing Cloud also provides analytics and insights that can help the university optimize its campaigns and measure its acceptance percentage. Leveraging Advisor Link, using Education Cloud, and implementing Pardot Lead Scoring are not solutions that can help the university reach its goal. Reference:
https://www.salesforce.com/products/marketing-cloud/overview/
https://www.salesforce.org/education/education-cloud-for-recruitment-and-admissions/

122. Frage
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