MB-230更新版 & MB-230合格資料

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最も効率的で直感的な学習方法を学習者に提供し、学習者が効率的に学習できるように最善を尽くします。 MB-230試験リファレンスは、クライアントにインスタンスを提供し、クライアントが直感的に理解できるようにします。ナレッジポイントを具体的に示すためのMB-230テストガイドのインスタンスがあるという考慮事項に基づいています。実際のMB-230試験を刺激することにより、クライアントは実際のMB-230試験練習問題の習熟度を理解できます。したがって、クライアントは抽象的な概念を直感的に理解できます。

Microsoft MB-230 Exam Syllabus Topics:

SectionWeightObjectives
Implement scheduling5%- Manage services
  • 1. Schedule service activities
  • 2. Define service activities
- Manage resources
  • 1. Configure resource calendars and working hours
  • 2. Define resources and resource groups
Implement Connected Customer Service10%- Manage Connected Customer Service scenarios
  • 1. Configure asset management
  • 2. Manage customer assets
  • 3. Configure proactive service
- Configure IoT integration
  • 1. Create cases from IoT alerts
  • 2. Manage IoT devices
  • 3. Configure IoT alerts
Manage analytics, visualizations, and insights10%- Manage insights
  • 1. Analyze Omnichannel insights
  • 2. Analyze conversation insights
  • 3. Monitor and improve service with analytics
- Configure Customer Service Insights
  • 1. Configure Customer Service historical analytics
  • 2. Configure Power BI integration
  • 3. Configure dashboards and charts
Implement Microsoft Power Platform10%- Configure Power Virtual Agents
  • 1. Create chatbots
  • 2. Configure topics and entities
  • 3. Integrate chatbots with Customer Service
- Configure Power Automate
  • 1. Configure triggers and actions
  • 2. Create and manage flows
  • 3. Use Common Data Service connector
Implement multi-session experiences for Customer Service20%- Manage channels
  • 1. Configure Chat
  • 2. Configure Voice
  • 3. Configure Microsoft Teams integration
  • 4. Configure SMS
- Configure the Customer Service workspace
  • 1. Configure session management
  • 2. Configure notifications
  • 3. Configure productivity tools
  • 4. Configure apps and templates
- Configure and manage Omnichannel
  • 1. Manage context variables
  • 2. Configure routing and assignment
  • 3. Configure agent scripts
  • 4. Configure work streams and queues
Manage cases and Knowledge Management20%- Create and manage cases
  • 1. Create case and child case
  • 2. Analyze cases with interactive dashboards
  • 3. Use case routing rules
  • 4. Identify and create cases from activities
  • 5. Customize case views
- Manage Knowledge Management
  • 1. Create and manage knowledge articles
  • 2. Use knowledge article templates
  • 3. Manage the Knowledge Management lifecycle
  • 4. Configure entities for Knowledge Management
Implement routing10%- Configure unified routing
  • 1. Configure work classification
  • 2. Configure assignment methods
  • 3. Configure work distribution
- Manage queues and routing
  • 1. Create and manage queues
  • 2. Configure advanced routing rules
  • 3. Configure routing rules
Manage entitlements and SLAs15%- Create and manage SLAs
  • 1. Enable SLAs for entities
  • 2. Create SLA items and actions
  • 3. Use hierarchical SLA configurations
  • 4. Define and configure SLA KPIs
- Create and manage entitlements
  • 1. Create and activate entitlements
  • 2. Define and manage entitlement templates
  • 3. Apply entitlements to cases

>> MB-230更新版 <<

弊社のMicrosoft MB-230問題集は通過率が高いです

Microsoft MB-230試験参考書は権威的で、最も優秀な資料とみなされます。Microsoft MB-230試験参考書は研究、製造、販売とサービスに取り組んでいます。また、独自の研究チームと専門家を持っています。そのため、MB-230試験参考書に対して、お客様の新たな要求に迅速に対応できます。それは受験者の中で、MB-230試験参考書が人気がある原因です。

Microsoft Dynamics 365 Customer Service Functional Consultant 認定 MB-230 試験問題 (Q301-Q306):

質問 # 301
You are implementing Omnichannel for Customer Service for a hospital.
Each customer service agent has a chat capacity of 200.
The implementation requirements are as follows:
Each agent can take no more than two chats at a time.
A new conversation must auto assign to an available agent.
You need to select the conversation options to meet the requirements.
Which options should you configure?

正解：

解説：

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/unified-routing-work-distribution


質問 # 302
A company that manufactures industrial heating, ventilation, and air conditioning (HVAC) equipment is implementing Dynamics 365 Connected Customer Service.
The solution must meet the following requirements:
* Track and report changes in readings that come from the units.
* Send alerts when readings are outside of set tolerances
* Provide historical tracking of readings for trend analysis.
* Send firmware updates as needed.
You need to configure the required component
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation


質問 # 303
You are customizing a Dynamics 365 for Customer Service implementation.
The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to all users within the service area.
You need to create the chart.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

1 - Navigate to Settings, and then select Solutions...
2 - In the solution, navigate to the Case entity and select Charts
3 - Create and configure the chart


質問 # 304
You are implementing Omnichannel for Customer Service for a hospital.
Each customer service agent has a chat capacity of 200.
The implementation requirements are as follows:
Each agent can take no more than two chats at a time.
A new conversation must auto assign to an available agent.
You need to select the conversation options to meet the requirements.
Which options should you configure?

正解：

解説：

Explanation:
Graphical user interface, table Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/unified-routing-work-distribution


質問 # 305
A company has a Customer Service deployment.
The company plans to provide instructions for customer service agents.
You need to apply the security roles for agents to configure and access agent scripts.
Which security roles should you use? To answer, move the appropriate security roles to the correct requirements. You may use each security role once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：


質問 # 306
......

知識ベースの経済の支配下で、私たちは変化する世界に歩調を合わせ、まともな仕事とより高い生活水準を追求して知識を更新しなければなりません。この場合、ポケットにMB-230認定を取得すると、Microsoft競争上の優位性を完全に高めることができます。したがって、当社のMB-230学習ガイドは、夢を実現するための献身に役立ちます。また、当社のMB-230トレーニングガイドは、作業効率を改善し、作業をより簡単かつスムーズに行う絶好の機会です。

MB-230合格資料: https://www.jptestking.com/MB-230-exam.html

P.S. JPTestKingがGoogle Driveで共有している無料かつ新しいMB-230ダンプ：https://drive.google.com/open?id=1UMeZtwTDJM9PkCvb7gYFYIawolddTVOi