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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. Customer loyalty and retention strategies 3. B2B and B2C commerce use cases
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Lead-to-cash processes 2. Omnichannel customer engagement 3. Integration with SAP Business Suite - SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. SAP Emarsys and customer engagement 3. SAP Sales Cloud and Service Cloud positioning 4. Customer data and experience management
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Position SAP Customer Experience portfolio value 3. Explain customer-centric business transformation

Section

Weight

Objectives

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. Customer loyalty and retention strategies
3. B2B and B2C commerce use cases

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Lead-to-cash processes
2. Omnichannel customer engagement
3. Integration with SAP Business Suite

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. SAP Emarsys and customer engagement
3. SAP Sales Cloud and Service Cloud positioning
4. Customer data and experience management

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Position SAP Customer Experience portfolio value
3. Explain customer-centric business transformation

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Customer Data Cloud
B. SAP Datasphere
C. SAP Workzone
D. SAP Business Al

Answer: B

NEW QUESTION # 22
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Commerce Cloud
B. SAP Customer Data
C. SAP Emarsys
D. SAP Sales Cloud Version 2

Answer: B

NEW QUESTION # 23
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Cross-functional alignment
B. Absence of agile technology development
C. Data privacy and management
D. Talent development
E. Organization design

Answer: A,D,E

NEW QUESTION # 24
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Improved customer satisfaction and retention
B. Lower customer acquisition costs
C. Innovate and stay ahead
D. Increased profitability
E. Optimize buying lifecycle

Answer: B,D,E

NEW QUESTION # 25
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration is GDPR compliant
B. Integration value mapping needs to be maintained
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration monitoring needs to be centralized
E. Integration caters for error handling and monitoring

Answer: B,C,E

NEW QUESTION # 26
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