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| Section | Objectives |
|---|---|
| Patient and Member Management | - Consent and privacy considerations - Care team assignment and collaboration - Patient data model and records |
| Data Integration and Health Data | - Integration with external healthcare systems - Health data ingestion concepts - FHIR alignment concepts |
| Care Coordination and Plans | - Care program management - Care plan structure and lifecycle - Tasks, milestones, and goals |
| Health Cloud Fundamentals | - Industry-specific terminology (patients, care teams, providers) - Core concepts of Salesforce Health Cloud - Healthcare data model overview |
| Security, Compliance, and Industry Considerations | - Data access control in Health Cloud - Auditability and privacy safeguards - HIPAA and healthcare compliance basics |
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NEW QUESTION # 54
A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud.
Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)?
Choose 3 answers
Answer: A,B,E
Explanation:
When onboarding Health Cloud into an org that already uses Service Cloud, it's critical to properly configure Organization-Wide Defaults (OWD) to ensure that protected health information (PHI) remains restricted.
The correct settings are:
A . Set Person Accounts to Private
Patients are modeled as Person Accounts in Health Cloud.
Setting Person Accounts to Private ensures PHI isn't exposed to users outside the Health Cloud business unit.
B . Set related clinical objects to Controlled by Parent or Private
Clinical objects (e.g., Care Plans, Assessments, Referrals) often relate to patients.
Making them Controlled by Parent (Person Account) or Private ensures only authorized users can see PHI.
E . Set Health Details to Controlled by Parent or Private
Health Details contain sensitive clinical data.
Must be restricted at the OWD level to prevent exposure to non-Health Cloud users.
Why not the others?
C . Set Account and Contract to Private
Regular business Accounts/Contracts are part of Service Cloud, not typically where PHI resides. Restricting them isn't required for PHI protection.
D . Set Contact to Controlled by Parent
Contacts in Health Cloud are often caregivers or providers, not patients (who are Person Accounts).
PHI protection centers around Person Accounts + Clinical Objects + Health Details, not Contacts.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Security and Sharing Guide:
"For HIPAA and other PHI compliance, set Person Accounts and Health Cloud clinical objects to Private or Controlled by Parent."
"Ensure Health Details are not exposed via default sharing."
NEW QUESTION # 55
Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information?
Answer: A,D
Explanation:
For bulk loading healthcare provider network records (HealthcareProvider, HealthcarePractitionerFacility, OperatingHours), Salesforce Data Loader and Composite API Requests are the standard best-practice bulk data loading methods. Provider Search uses healthcare-specific provider and facility relationships so users can search by criteria such as specialty, location, network, and practice attributes. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Use Composite API Request.; Use Data Loader.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Provider Search
NEW QUESTION # 56
A payer needs to enable its agents to answer questions from members regarding their benefits coverage. The payer has already set up the required objects to be populated with the necessary information through an integration.
Which Health Cloud component should a consultant recommend for the Member record page?
Answer: C
NEW QUESTION # 57
A UX designer wants to change the formatting of an OmniStudio FlexCard field element to have a font of Times New Roman with a red color. What are two ways the designer should make the changes?
Answer: B,D
NEW QUESTION # 58
Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license. Which permission set license should a consultant assign in this scenario?
Answer: D
Explanation:
The ' Manage Home Health ' permission set license grants users the necessary permissions to plan, manage, and schedule home healthcare visits. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Manage Home Health) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality. The implementation should be tested with representative healthcare data and end- user workflows so that relationships, permissions, automation, and integration behavior remain consistent from the source transaction through the user experience.
Study Guide references/topics:Deploy - Scheduling; Permissions
NEW QUESTION # 59
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