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Microsoft MB-230 exam consists of multiple-choice questions, and the duration of the exam is 180 minutes. MB-230 exam covers several topics, including configuring customer service, managing cases and the knowledge base, designing and implementing service management processes, and integrating Dynamics 365 with external systems.
Microsoft MB-230 certification exam is a part of the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. Candidates who Pass MB-230 Exam and the related MB-240 exam can earn this certification. The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification validates the candidate's skills and knowledge in implementing and configuring customer service solutions using Microsoft Dynamics 365. It demonstrates the candidate's ability to design and implement effective customer service solutions that meet the business requirements and customer needs.
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Preparation is the most important part of the Microsoft MB-230 exam and the whole certification program that you need to clear. The candidates should be very careful when choosing the resources because the amount of efforts they invested will determine how well they pass the test. Without much ado, here are a handful of tools that you can trust.
Microsoft provides its own documentation to candidates for using it during the exam preparation. Candidates can access the documentation directly from the official site of Microsoft. This is the most reliable source in regards to syllabus authenticity and quality. These materials can serve the candidates as the best options for preparation.
If you are one of those inquisitive candidates who encounter many doubts, then the instructor-led training is definitely the right choice for you. These interactive sessions are prepared and presented by the world-class experts with the years of experience in the subject matter. The sessions can help the individuals gain the required skills within a shorter time.
Taking sample papers and practice tests as much as you can is something that will greatly help you pass your MB-230 Exam with flying colors. These resources can help the applicants identify their weak portions and loopholes. Every time you finish a practice session, you will be able to improve in your performance. This will definitely increase your chances to ace the actual exam.
Books have been and are still the most valued resource for preparation. The students can refer to several guides for the Microsoft MB-230 exam of their choice. You can also pick the ones from the book stores or libraries. There is also an opportunity to choose some e-books if you need them instead of the paperback version. Ensure that the guide you are choosing has all the main points of the syllabus and covers it in detail. The content of the book you are choosing should be easy to understand.
The Microsoft learning paths are the official online classes that are made available for the candidates by the vendor. These are made available totally free of cost and they can help a great deal in the preparation process by developing in-depth concepts for all the exam topics.
NEW QUESTION # 344
A company deploys Dynamics 365 Customer Service. The company plans to use IoT to collect information about manufacturing equipment.
Work orders must be automatically generated when malfunctions are detected to ensure that malfunctions are corrected quickly.
You need to design a Connected Customer Service solution.
What should you use? To answer, drag the appropriate implementation types to the correct requirements. Each implementation type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview
NEW QUESTION # 345
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of- customer/distribute-survey
NEW QUESTION # 346
A company creates a single-page Power BI visualization to show how a Power Virtual Agents chatbot is performing.
Users must be able to navigate to the charts from anywhere within the Customer Service workspace.
You need to add the Power BI information to the Customer Service workspace app.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
Table Description automatically generated
Step 1: Navigate to the maker portal and create a new solution.
Step 2: Select Add Existing and then select Dasbhoard.
Step 3: Select Power BI Report for type. Enter the Power BI workspace and Power BI report values.
Note: Get the embedding parameter values
To embed your content, you need to obtain certain parameter values. The table below shows the required values, and indicates if they're applicable to the service principal authentication method, the master user authentication method, or both.
Before you embed your content, make sure you have all the values listed below. Some of the values will differ, depending on the authentication method you're using.
Table Description automatically generated
Step 4: Edit the sitemap, add a new subarea, and add the Power BI page information to the properties of the subarea Edit the default site map Your environment comes with a default site map. This site map is supported for both custom business apps and Dynamics 365 for Outlook.
* In the Dynamics 365 - custom app, go to Settings > Customizations.
* Select Customize the System.
* In the solution window, under Components, select Client Extensions.
* Double-click to select the site map that has the display name Site Map and is in a Managed state. You can also select the site map, and then on the toolbar, select Edit.
* The site map opens in the site map designer.
* Add an area to the site map.
* Add a group to the site map.
* Add a subarea to a group in the site map.
* Select Save.
* Select Publish.
Step 5: Save and publish the customization
Reference:
https://docs.microsoft.com/en-us/power-bi/developer/embedded/embed-sample-for-customers
NEW QUESTION # 347
You need to configure security roles for Dynamics 365 Connected Customer Service by using the principle of least privilege.
How should you configure security? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Box 1: IoT Administrator and IoT Endpoint User
Security roles for Connected Customer Service allow administrators to give appropriate access to Internet of Things (IoT) entities, including alerts, assets, devices, and commands, which are all included with Customer Service 9.0.20034.20XX +. These security roles should be added to existing Customer Service security roles.
Customer Service Representative who needs to work with device registration and device data pulls (IoT Hub operations).
CSR should be given the IoT Administrator and IoT Endpoint User security roles. General knowledge of Customer Service security roles. For more information, see the topic on setting up customer service users and security roles.
Box 2: Dynamics 365 system administrator only
A Customer Service administrator who needs to can set up IoT Configuration.
The CSR admin should be granted Dynamics 365 system administrator access.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-security-roles
NEW QUESTION # 348
You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule.
You need to ensure that the schedule shows the correct time zone for available customer service hours.
What should you do?
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-customer-service- schedule-define-work-hours
NEW QUESTION # 349
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