HOT Exam 220-1202 Practice - High-quality CompTIA CompTIA A+ Certification Exam: Core 2 - Hot 220-1202 Questions

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| Section | Weight | Objectives |
|---|
| Operating Systems | 28% | - macOS, Linux, and Chrome OS basics
- 1. Command-line operations
- 2. System configuration and maintenance
- 3. Installation and navigation
- Mobile operating systems
- 1. App installation and security settings
- 2. Android and iOS configuration
- 3. Mobile device management
- Windows installation, configuration, and management
- 1. Command-line tools and scripting
- 2. Device drivers and system updates
- 3. File systems, partitions, and storage management
- 4. Windows 10/11 features and settings
|
| Operational Procedures | 21% | - Communication and professionalism
- 1. Customer service techniques
- 2. SLA management
- 3. Incident reporting
- Safety and compliance
- 1. Environmental controls
- 2. Privacy and regulatory compliance
- 3. Workplace safety procedures
- IT service management
- 1. Disaster recovery planning
- 2. Backup and recovery processes
- 3. Documentation and change management
|
| Software Troubleshooting | 23% | - Mobile device troubleshooting
- 1. Connectivity and synchronization issues
- 2. App and OS update failures
- 3. Performance and battery problems
- Application and security troubleshooting
- 1. Application crashes and errors
- 2. Security-related issues and fixes
- 3. Installation and compatibility problems
- Operating system issues
- 1. System crashes and performance issues
- 2. Boot errors and startup problems
- 3. Update and driver failures
|
| Security | 28% | - Network and application security
- 1. Wireless security protocols
- 2. Encryption technologies
- 3. Firewalls and security appliances
- Threats and mitigation
- 1. Data protection and disposal
- 2. Social engineering prevention
- 3. Malware types and removal
- Security fundamentals
- 1. Authentication and authorization
- 2. Zero Trust concepts
- 3. Permissions and access control
|
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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q11-Q16):
NEW QUESTION # 11
A user logs in to a computer each morning and tries to print a daily report, but it will not print. The user calls the help desk, they change a setting, and the user is able to print that day but the same issue happens again the next day. Because the issue occurs every day, the issue gets escalated.
Which of the following does the technician need to do so the user does not have to report the issue every day? (Choose two.)
- A. Set the print spooler to have no dependencies
- B. Set the print spooler to Automatic
- C. Start the print spooler service
- D. Set the print spooler log-on to the user's account
- E. Start the printer extensions and notifications service
- F. Set the print spooler recovery to take no action
Answer: B,C
Explanation:
Starting the print spooler service ensures printing functionality is restored immediately.
Setting the print spooler to Automatic ensures the service starts each time the computer boots, preventing the issue from recurring daily.
NEW QUESTION # 12
A high percentage of users at an office store documents on their local computers. The office needs to migrate to the next version of Windows. Which of the following methods should a technician use?
- A. Zero-touch deployment
- B. In-place upgrades
- C. Remote network install
- D. Clean install
Answer: B
Explanation:
An in-place upgrade preserves existing user data, applications, and settings while upgrading the operating system. Since many users store documents locally, this method minimizes data loss risk and reduces the need for extensive file restoration after the upgrade.
NEW QUESTION # 13
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?
- A. Maintain a positive attitude and continue to ask questions regarding the scope of the issue.
- B. Interrupt the customer and express that troubleshooting support tickets can take time.
- C. Dismiss the customer and reschedule another troubleshooting session at a later date.
- D. Escalate the issue to a senior team member and provide next steps to the customer.
Answer: D
Explanation:
When you've exhausted your troubleshooting expertise and the customer is frustrated, the appropriate next step is to escalate the ticket to a more experienced technician or specialized team. At the same time, communicate clearly to the customer what you're doing and what they can expect next. This maintains transparency, manages expectations, and ensures the issue is resolved as quickly as possible.
NEW QUESTION # 14
A technician tries to upgrade to Windows 11 on an older laptop, but Windows will not install.
Which of the following components is most likely causing this issue?
Answer: D
Explanation:
Windows 11 requires TPM 2.0 for supported installations. Older laptops may lack a compatible Trusted Platform Module or have it disabled in UEFI firmware, preventing the upgrade.
NEW QUESTION # 15
A secretary receives an email from the company's chief executive officer with a request to pay a vendor immediately. After the payment is made, the chief executive officer tells the secretary that they never sent that email. Which of the following social engineering tactics best describes this type of attack?
- A. Evil twin
- B. Spear phishing
- C. Impersonation
- D. Whaling
Answer: B
Explanation:
Spear phishing is a targeted email attack aimed at a specific individual or role, such as the secretary, by pretending to be someone trusted like the CEO.
NEW QUESTION # 16
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