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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Available Languages: | German, French, Spanish, Italian, Portuguese (Brazil), English, Chinese, Polish, Japanese |
| Exam Format: | Closed book, Single correct answer, Multiple choice |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL Strategy (Version 5) ITIL Experience (Version 5) ITIL Foundation Bridge (Version 5) ITIL Service (Version 5) ITIL Product (Version 5) ITIL Transformation (Version 5) |
| Real Exam Qty: | 40 |
| Exam Price: | From US$690.00 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40 questions) |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
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NEW QUESTION # 28
What is the role of a governing body in an organization?
Answer: D
Explanation:
The governing body is accountable at the highest level for the organization's performance and compliance, so option A is correct. In ITIL, governance ensures that the organization is directed and controlled in a way that aligns with stakeholder expectations, legal and regulatory obligations, and strategic objectives. The governing body does not usually perform day-to-day operations or manage technical product details directly. Instead, it evaluates the environment and stakeholder needs, directs priorities and policies, and monitors performance and conformance. Financial reporting may be one concern, but governance is much broader and includes value creation, risk, compliance, ethics, and strategic oversight. This high-level accountability is essential because it connects leadership intent with responsible management and assures stakeholders that the organization is being guided appropriately.
NEW QUESTION # 29
What is the main purpose of collecting feedback during digital product development?
Answer: C
Explanation:
The correct answer is C. ITIL Version 5 defines feedback as information about stakeholder reactions and opinions that is used as a basis for improvement. Feedback loops allow part of the output of an activity to become new input, which helps organizations continually adjust their work. During digital product development, feedback is essential because the ecosystem is constantly changing, including stakeholder needs, business priorities, product performance, risks, and demand. Working iteratively with embedded feedback loops gives organizations greater flexibility, faster responses to customer and business needs, earlier detection of failures, and overall quality improvement. Therefore, the main purpose is to ensure that development and improvement efforts remain aligned with changing priorities. Option A is incorrect because feedback should be collected continuously, not only at the end. Option B contradicts visibility and collaboration. Option D is also incorrect because ITIL encourages appropriate stakeholder involvement rather than reducing it. Effective feedback supports better decisions and value-focused improvement.
NEW QUESTION # 30
Which ITIL Guiding Principle emphasizes understanding how all parts of an organization function together as an integrated system?
Answer: C
Explanation:
The guiding principle that emphasizes seeing the organization as an integrated whole is "think and work holistically." In ITIL Version 5, this principle reflects the idea that no service, practice, team, workflow, or dimension should be managed in isolation. ITIL repeatedly stresses that value is created through coordination of all four dimensions, lifecycle activities, management practices, and relationships with stakeholders. The principle therefore encourages organizations to understand interdependencies and avoid local optimization that harms overall performance. Option B, "focus on value," is about understanding what is valuable to stakeholders, not about systemic integration. Option C, "keep it simple and practical," encourages simplicity and minimizing unnecessary complexity. Option D, "progress iteratively with feedback," focuses on learning through smaller steps and using feedback loops. While all these principles are important and often interact, only "think and work holistically" directly describes the need to understand how all parts function together as one system. That wording and intention align clearly with option A, making it the exact verified answer according to the ITIL 5 guiding principles section.
NEW QUESTION # 31
Which lifecycle activity is focused on creating prototypes and specifications?
Answer: C
Explanation:
The design activity is focused on creating prototypes and specifications, so option A is correct. In the ITIL product and service lifecycle, design translates ideas, needs, and requirements into structured solution concepts that can be built, tested, and transitioned. This includes defining product characteristics, user interactions, architectural approaches, acceptance criteria, and service quality considerations. Prototypes may be created to explore concepts, reduce uncertainty, and validate assumptions before larger investment.
Specifications provide the documented requirements and characteristics that guide development and later lifecycle activities. Deliver and support happen later and focus on providing and assisting services in use.
Transition is concerned with introducing new or changed products and services into the live environment.
Therefore, the lifecycle activity most closely associated with prototypes and specifications is design.
NEW QUESTION # 32
Which is the main form of service interaction between service consumers and digital services?
Answer: B
Explanation:
The correct answer is C. ITIL Version 5 explains that a service offering may include three forms of interaction between a service consumer and a service: transfer of goods, service actions, and access to resources. Access to resources means that the service consumer gains access to the service provider's resources and uses them according to agreed terms and conditions. ITIL specifically states that access to resources is the main form of service interaction between service consumers and digital services. Examples include access to applications, platforms, web resources, networks, equipment, and cloud-based resources.
Option A, transfer of goods, is rare but possible in digital services, such as equipment or consumables. Option B, delivery of goods, is not one of the three primary ITIL categories; delivery of goods is an example of a service action. Option D, service actions, are common in industries such as education or transport but are relatively rare in digital services compared with access to resources.
NEW QUESTION # 33
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