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| Section | Weight | Objectives |
|---|---|---|
| Strategic Management | 20% | - Strategic planning and governance integration - Enterprise architecture and technology roadmaps - IT strategy development and alignment - Investment and portfolio management |
| Framework for the Governance of Enterprise IT | 25% | - Development and implementation of governance frameworks - Alignment with enterprise goals and strategies - Governance assurance and continuous improvement - Principles, concepts and components of governance |
| Benefit Realization | 20% | - Value delivery and benefits identification - Business case development and management - Benefit measurement and monitoring - Optimization of investments and outcomes |
| Resource Optimization | 15% | - Human, financial and infrastructure resources - IT resource planning and allocation - Resource performance and efficiency - Sourcing and vendor management |
| Risk Optimization | 20% | - Risk response and mitigation strategies - IT risk management framework - Risk monitoring and reporting - Risk identification, assessment and evaluation |
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NEW QUESTION # 259
Which of the following is NOT a sub-process of Service Portfolio Management?
Answer: D
NEW QUESTION # 260
An enterprise has identified potential environmental disasters that could occur in the area where its data center is located. Which of the following should be done NEXT?
Answer: D
NEW QUESTION # 261
Which of the following is MOST important for an IT strategy committee to ensure before initiating the development of an IT strategic plan?
Answer: A
Explanation:
According to the CGEIT exam guide, the IT strategy committee should ensure that the IT strategic plan is aligned with the business needs and goals of the enterprise. Therefore, before initiating the development of an IT strategic plan, the committee members should be apprised of the business needs and understand the expectations and requirements of the stakeholders. : CGEIT Exam Candidate Guide, page
13. CGEIT Certification
NEW QUESTION # 262
Which of the following provides the BEST evidence of effective IT governance?
Answer: B
Explanation:
Effective IT governance is the process of ensuring that IT supports the achievement of the organization's goals and objectives, and delivers value to its stakeholders1. IT governance involves aligning the IT strategy, policies, processes, and resources with the business strategy, needs, and expectations2. Therefore, the BEST evidence of effective IT governance is business value and customer satisfaction. Business value is the measure of the benefits and outcomes that IT provides to the organization, such as increased revenue, reduced costs, improved efficiency, enhanced innovation, or competitive advantage3. Customer satisfaction is the measure of the quality and performance of IT services and products, as perceived by the internal and external customers of the organization, such as employees, partners, suppliers, or end-users. By demonstrating business value and customer satisfaction, IT governance can show that IT is aligned with and supports the business goals and objectives.
The other options are not as good as option B. While cost savings and human resource optimization, IT risk identification and mitigation, and comprehensive IT policies and procedures are important aspects of IT governance, they are not sufficient to demonstrate effective IT governance. They are rather means to achieve the end goal of delivering business value and customer satisfaction. They do not necessarily reflect the extent to which IT supports the achievement of the organization's goals and objectives. References := What is IT Governance? Definition & Examples | ASQ2 What is IT governance? A formal way to align IT & business strategy1 How to Measure the Value of an IT Investment - TechSoup3 Measuring Customer Satisfaction in Information Technology Services - ISACA
NEW QUESTION # 263
IT senior management is concerned that IT service levels consistently fall below those outlined in the service level agreement (SLA). Which of the following would BEST enable the CIO to build a corrective action plan?
Answer: D
Explanation:
According to the CGEIT exam guide, a root cause analysis (RCA) is a systematic process of identifying and analyzing the factors that cause an undesirable event or condition. It helps to determine the underlying causes of problems and issues, and to prevent their recurrence. A root cause analysis is the best way to enable the CIO to build a corrective action plan, as it provides a clear understanding of the reasons why IT service levels consistently fall below those outlined in the SLA, and suggests possible solutions and improvements. The other options are not sufficient to build a corrective action plan, as they do not address the root causes of the SLA failure. References: CGEIT Exam Candidate Guide, page 15. CGEIT Certification, Root Cause Analysis
NEW QUESTION # 264
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