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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. Customer loyalty and retention strategies 3. B2B and B2C commerce use cases
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. SAP Emarsys and customer engagement 3. SAP Sales Cloud and Service Cloud positioning 4. Customer data and experience management - Business Process Integration 1. Lead-to-cash processes 2. Omnichannel customer engagement 3. Integration with SAP Business Suite
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Position SAP Customer Experience portfolio value 2. Explain customer-centric business transformation 3. Identify competitive differentiators

Section

Weight

Objectives

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. Customer loyalty and retention strategies
3. B2B and B2C commerce use cases

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. SAP Emarsys and customer engagement
3. SAP Sales Cloud and Service Cloud positioning
4. Customer data and experience management

- Business Process Integration

1. Lead-to-cash processes
2. Omnichannel customer engagement
3. Integration with SAP Business Suite

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Position SAP Customer Experience portfolio value
2. Explain customer-centric business transformation
3. Identify competitive differentiators

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables processing of accounting data.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It enables organizations to deliver personalized customer engagement data.
D. It provides permanent awareness of customer expectations.
E. It provides seamless connectivity to teams with the correct information at the right time.

Answer: C,D,E

NEW QUESTION # 16
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Data privacy and management
B. Organization design
C. Talent development
D. Absence of agile technology development
E. Cross-functional alignment

Answer: B,C,E

NEW QUESTION # 17
Which SAP CX solution would you position to process customer issues?

A. SAP Emarsys
B. SAP Sales Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Service Cloud Version 2

Answer: D

NEW QUESTION # 18
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can manage customer segments.
C. You can record all master data (customer, products, organization) in a central database.
D. You can migrate data using the Data Workbench.

Answer: A

NEW QUESTION # 19
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Business Technology Platform
B. SAP Sales Cloud Version 2
C. SAP Commerce Cloud
D. SAP Service Cloud Version 2

Answer: C

NEW QUESTION # 20
......

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