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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping and Optimization | 12% | - Map existing business processes - Identify improvement opportunities - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce |
| Topic 2: Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships |
| Topic 3: Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements - Support development teams with clarification - Document lessons learned and feedback |
| Topic 4: Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements |
| Topic 5: User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Manage and maintain user story documentation - Define components of a well-formed user story |
| Topic 6: Customer Discovery | 17% | - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Analyze environment and identify constraints/opportunities |
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NEW QUESTION # 239
Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?
Answer: A
Explanation:
The minimum viable product (MVP) is the version of a product that has just enough features to satisfy early customers and provide feedback for future development. The MVP should focus on the items that are essential to the business value and goals, not on the items that are nice to have or preferred by some users.
Therefore, the business analyst should prioritize the items that are crucial to the business over the items that are user-friendly features or requested by the majority of users. References:
Certification - Business Analyst - Trailhead, under "About the Exam"
Get Started with Salesforce Business Analyst Certification Prep, under "The Salesforce Business Analyst Certification" Cert Prep: Salesforce Business Analyst | Salesforce Trailhead, under "Get Started with Salesforce Business Analyst Certification Prep"
NEW QUESTION # 240
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
Answer: C
Explanation:
This answer considers scalability as the most important aspect of a potential solution for NTO's security challenge. Scalability refers to the ability of a system to handle increased workload or demand without compromising performance or functionality. Since NTO plans to significantly grow its workforce, it needs a security solution that can accommodate more users, data, and features without compromising security or efficiency. References: https://trailhead.salesforce.com/en/content/learn/modules/security_basics
/security_basics_intro
NEW QUESTION # 241
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
Answer: B
Explanation:
This is the correct order for arranging the three components of a user story. The first component is "As a
<xyz>", which specifies the role or persona of the user who will benefit from the user story. The second component is "I want <xyz>", which describes the goal or feature that the user wants to achieve or use. The third component is "so that <xyz>", which explains the reason or value behind the goal or feature for the user.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
NEW QUESTION # 242
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
Answer: A
Explanation:
This answer states that building tooltips and discoverable content in the new console layouts is how the BA should help the EMEA sales team learn the new features after completing the user acceptance testing phase of a major update to Sales Cloud. Tooltips are small pop-up windows that provide brief explanations or instructions for a feature or a functionality when a user hovers over or clicks on an element. Discoverable content is content that is hidden until a user interacts with a trigger, such as a button, a link, or an icon.
Building tooltips and discoverable content in the new console layouts can help the BA to provide contextual and on-demand guidance and information to the EMEA sales team, and help them learn the new features at their own pace and convenience. References: https://trailhead.salesforce.com/en/content/learn/modules
/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 243
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?
Answer: C
NEW QUESTION # 244
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