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| Section | Objectives |
|---|---|
| Topic 1: Customer Success and Value Realization | - Value tracking and expansion opportunities - Customer adoption and success planning |
| Topic 2: Renewals and Subscription Lifecycle | - Cisco subscription models and licensing basics - Renewal lifecycle stages and timelines |
| Topic 3: Commercial and Contract Fundamentals | - Renewal pricing and discount structures - Contract terms and compliance basics |
| Topic 4: Renewal Sales Process | - Forecasting and pipeline management - Renewal opportunity management |
| Topic 5: Cisco Tools and Platforms | - Cisco ordering and subscription management tools - Partner and quoting systems |
>> 700-805 Valid Test Guide <<
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NEW QUESTION # 117
Which business benefit of on-time renewals on Cisco products and services is valid?
Answer: B
NEW QUESTION # 118
Which statement best describes an Ask the Expert session?
Answer: A
NEW QUESTION # 119
An RM is coordinating a complex EA renewal. The Operations team needs to know when the quote is approved so they can prepare for order submission, but they do not actively participate in the pricing strategy.
Which role should the RM assign to the Operations team according to the RACI framework?
Answer: A
Explanation:
Under the RACI framework, a stakeholder is classified as Informed when that stakeholder must receive status updates or decision outcomes but does not directly perform the activity, approve it, or provide substantive input into the decision itself. That description exactly matches the Operations team in this scenario.
The Operations team needs visibility when the renewal quote receives approval because that event enables them to prepare for the subsequent order-submission and booking activities. However, the scenario explicitly states that Operations does not participate in the pricing strategy. Therefore, Operations should be kept informed of the quote ' s approval status rather than designated Responsible, Accountable, or Consulted for pricing.
Cisco ' s Renewals Manager v2.0 framework emphasizes use of RACI to establish clear ownership and prevent renewal execution gaps across Sales, Customer Success, Renewals, Technical, and Operations. For complex EA renewals, accurate role assignment is particularly important because multiple commercial and operational dependencies must move sequentially.
Option A is incorrect because accountability for commercial strategy belongs with the appropriate sales
/commercial owner. Option B would require Operations to provide input before pricing decisions are made, which the scenario excludes. Option C assigns execution ownership for quote creation, which is also not stated.
Operations only requires the finalized approval information so it can prepare its downstream tasks. Therefore, its RACI designation is Informed, making D correct.
NEW QUESTION # 120
Which statement best describes an Accelerator?
Answer: B
Explanation:
An Accelerator is a one-on-one coaching engagement covering specific use cases that Cisco offers to its customers and partners to help them implement new technology faster and more easily. An Accelerator is a remote session with a fixed scope and a demonstrable benefit at completion. An Accelerator can cover topics such as design, configuration, migration, integration, optimization, or troubleshooting of Cisco products and solutions. An Accelerator is different from an on-call service, a deep dive on network issues, or a hosted webinar, which are not part of the Cisco Accelerator program
NEW QUESTION # 121
Which factor is the appropriate basis for determining whether an account requires high-touch engagement versus digital motion management?
Answer: B
Explanation:
The appropriate engagement model should be determined by the economic importance, complexity, and renewal risk associated with the account. A high-touch motion is justified when the renewal has substantial contract value, multiple stakeholders, complex commercial or technical dependencies, or elevated risk.
Conversely, lower-value and lower-complexity renewals with limited risk are better candidates for scalable digital engagement.
Cisco's current Renewals Manager v2.0 (700-805) blueprint explicitly requires the RM to determine the appropriate high-touch versus digital engagement motion based on customer signals. In practice, those signals include factors such as renewal value, complexity, customer health, adoption status, commercial risk, and the amount of human intervention required to achieve a successful outcome.
Option B may influence how communications are delivered, but channel preference alone does not determine the operating model. A customer preferring email could still require high-touch management if the renewal is strategically important or high risk. Option C is not an appropriate segmentation criterion; geographic location does not inherently determine renewal complexity. Option D is also insufficient because a long-standing customer may still have either a simple, low-risk renewal or a highly complex strategic renewal.
The RM should therefore use a risk- and value-based segmentation model, balancing the cost of human engagement against the potential revenue exposure and complexity of execution.
Therefore, A is correct.
NEW QUESTION # 122
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