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| Section | Weight | Objectives |
|---|
| Topic 1: Governance and Administration | 20% | - Governance framework
- 1. Acceptable use policies
- 2. Channel management policies
- 3. Data governance and compliance
- Workspace administration
- 1. Roles and permissions
- 2. Workspace settings and policies
- 3. Guest access management
|
| Topic 2: Security | 18% | - Authentication and access
- 1. Single Sign-On (SSO) configuration
- 2. Domain verification and auto-provisioning
- Slack security and compliance
- 1. Retention policies and export
- 2. Enterprise Key Management (EKM)
- 3. Data Loss Prevention (DLP)
|
| Topic 3: Channel Strategy | 25% | - Channel architecture design
- 1. Public vs. private channel strategy
- 2. Channel naming conventions and organization
- 3. Channel segments and cross-org channels
- User Groups and permissions
- 1. Default channels and channel management policies
- 2. User Group creation and management
|
| Topic 4: Migration and Change Management | 5% | - Adoption and enablement
- 1. Training and change management plans
- 2. Best practices for Slack adoption
- Migration planning
- 1. Data migration strategies
- 2. Transition from other platforms
|
| Topic 5: Workflows and Integrations | 12% | - Workflow Builder
- 1. Custom workflow templates
- 2. Automate routine processes
- Integrations and apps
- 1. App management and distribution
- 2. Third-party integrations
|
| Topic 6: Discovery | 20% | - Stakeholder analysis
- 1. Identify key stakeholders and decision-makers
- 2. Conduct discovery workshops
- Gather requirements
- 1. Identify current workflows and pain points
- 2. Understand business goals and collaboration needs
|
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Salesforce Certified Slack Consultant Sample Questions (Q64-Q69):
NEW QUESTION # 64
In a Slack migration project, who is responsible for training the client's employees on how to use Slack effectively?
- A. The client's HR department, as they handle all internal training activities
- B. External training consultants who specialize in corporate communication tools
- C. Slack's customer support team, as they have the most comprehensive knowledge of the platform
- D. The Partner's consultant team, possibly in collaboration with the client's training or HR department
Answer: D
Explanation:
The Partner's consultant team, with their expertise in Slack, should take the lead in training the client's employees. Collaboration with the client's HR or training department can be beneficial for tailoring the training to the client's specific organizational context and needs.
NEW QUESTION # 65
A company is implementing Slack to enhance its onboarding process for new employees. Which workflow should they use to effectively onboard new team members?
- A. A workflow that sends daily fun facts about the company to new hires for their first month
- B. Setting up a quiz workflow for new hires to test their knowledge about the company
- C. A manual process where existing team members are assigned to send personalized welcome messages to new hires
- D. An automated onboarding workflow that provides a welcome message, essential resources, and guidelines, and introduces them to key channels
Answer: D
Explanation:
An automated onboarding workflow efficiently provides new hires with all necessary information, resources, and guidelines, and helps them navigate the essential channels, making the onboarding process streamlined and comprehensive.
NEW QUESTION # 66
During a consultation with a client new to Slack, what question should you ask to align Slack's capabilities with their long-term goals?
- A. "How many channels do you think your organization will need in Slack?"
- B. "What are your organization's strategic objectives and how do you envision Slack supporting these objectives?"
- C. "Would you prefer using Slack on desktop or mobile?"
- D. "What are your color preferences for the Slack interface to match your company branding?"
Answer: B
Explanation:
Understanding the client's strategic objectives and how they envision Slack supporting these goals is crucial. This question helps align Slack's capabilities with their long-term plans, ensuring that the implementation supports broader organizational aims.
NEW QUESTION # 67
Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?
- A. #help-it
- B. #HELP-IT
- C. #help-it!
- D. #help_it
Answer: A
Explanation:
The correct channel name is #help-it . Slack channel naming best practices favor names that are lowercase, simple, predictable, searchable, and aligned to a clear naming convention. A help channel should use a recognizable prefix such as help- followed by the function or team receiving the request. This makes the channel easy for users to find and reinforces consistent channel taxonomy across the workspace or Enterprise Grid. Option A uses an underscore, which is less aligned with common Slack naming conventions where hyphens are typically used for readability. Option B includes an exclamation mark, which is not appropriate for clean channel naming and creates unnecessary noise. Option C uses uppercase letters, which conflicts with the best-practice preference for lowercase, readable channel names. Option D is concise, descriptive, and scalable because the same pattern can be extended to other support channels such as #help-hr , #help-finance
, or #help-security .
Reference topic: Channel Strategy - channel naming conventions, support-channel taxonomy, channel discoverability, and user-friendly workspace organization.
NEW QUESTION # 68
An Org Owner is using the Slack analytics dashboard to determine the optimal allocation of resources for different departments using Slack. Which aspect of the analytics dashboard should they examine to make informed decisions?
- A. Time spent in voice or video calls
- B. Channel creation and usage statistics
- C. Number of direct messages sent
- D. Most frequently used emojis
Answer: B
Explanation:
Examining channel creation and usage statistics is crucial for understanding how different departments are utilizing Slack, which can inform resource allocation decisions to improve department-specific communication and collaboration.
NEW QUESTION # 69
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The Salesforce Slack-Con-201 certification from Salesforce is a sought-after recognition of TrainingDumps skills and knowledge. With this Salesforce Certified Slack Consultant certification, professionals can enhance their careers, boost earnings, and showcase their expertise in a competitive job market. The benefits of passing the Slack-Con-201 Exam are numerous, but preparing for the exam is not a simple feat.
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