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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Continual Improvement
Topic 2: ITIL Practices	- Service Management Practices - Technical Management Practices - General Management Practices
Topic 3: Service Value Chain Activities
Topic 4: Key Concepts of Service Management	- Four Dimensions of Service Management - Guiding Principles - Service Value System (SVS)

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EXIN ITIL 4 Foundation Sample Questions (Q298-Q303):

NEW QUESTION # 298
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A. Problem management
B. Incident management
C. Continual improvement
D. Service request management

Answer: C

NEW QUESTION # 299
Which practice provides a single point of contact for users?

A. Incident management
B. Change control
C. Service desk
D. Service request management

Answer: C

NEW QUESTION # 300
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

A. Service configuration management
B. Problem management
C. Service desk
D. Deployment management

Answer: C

NEW QUESTION # 301
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

A. costs
B. utility
C. warranty
D. information

Answer: A

NEW QUESTION # 302
What is the MAIN benefit of 'problem management'?

A. Maximizing the number of successful changes
B. Reducing the number and impact of incidents
C. Restoring normal service as quickly as possible
D. Managing workarounds and known errors

Answer: B

NEW QUESTION # 303
......

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