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質問 # 116
(What is the significance of establishing ethical decision-making guidelines within an organization?)
正解：C
解説：
Ethical decision-making guidelines are an important governance mechanism because real-world situations often arise where no policy, procedure, or control explicitly covers the circumstances. In those "gray areas," guidelines provide a consistent method for choosing actions aligned with organizational values, stakeholder commitments, and risk tolerance-supporting integrity and reducing misconduct risk. This complements (not replaces) formal policies and procedures by helping employees and managers apply principles when rules are silent, conflicting, or ambiguous. In GRC terms, this strengthens the control environment and "tone from the top," reinforcing expected behaviors beyond mere compliance. Ethical guidelines are also relevant internally and externally: they guide interactions with customers, suppliers, regulators, and communities, and shape escalation (e.g., when to seek advice, report concerns, or stop an action). Option D captures the core significance-enabling sound decisions without explicit rules-while A is incorrect (ethics materially affects decisions), B is incorrect (guidelines supplement policies), and C is incorrect (they apply broadly across stakeholders and internal decisions).
質問 # 117
What are some examples of informal mechanisms that can capture notifications within an organization?
正解：C
質問 # 118
How does Benchmarking contribute to the improvement of a capability?
正解：D
解説：
Benchmarking involves comparing a capability's performance against industry standards or best practices to identify areas for improvement and enhance overall effectiveness.
How Benchmarking Contributes:
Identifies Gaps: Reveals discrepancies between current performance and desired standards.
Adopts Best Practices: Encourages learning from successful approaches used by other organizations.
Promotes Excellence: Drives continuous improvement by setting higher benchmarks.
Why Other Options Are Incorrect:
A: Legal and regulatory issues are addressed through compliance assessments, not benchmarking.
C: Culture assessments are separate from performance benchmarking.
D: Risk management campaign evaluations focus on specific initiatives, not benchmarking.
Reference:
OCEG GRC Capability Model: Recommends benchmarking as a tool for continuous improvement.
COSO ERM Framework: Highlights industry comparisons in improving organizational capabilities.
質問 # 119
Why is it important to ensure that stakeholders raise issues directly with the organization rather than using external pathways?
正解：B
解説：
Encouraging stakeholders to raise issues directly with the organization fosters transparency, trust, and accountability while enabling the organization to address concerns effectively and proactively.
Key Benefits of Internal Issue Raising:
Flexibility in Corrective Action: Organizations can investigate and address concerns more efficiently without the constraints of external oversight or legal intervention.
Timely Resolution: Issues raised internally can be resolved faster, preventing escalation and minimizing potential harm.
Building Trust: Providing clear internal channels demonstrates the organization's commitment to listening and taking action on stakeholder concerns.
Why Option A is Correct:
Option A highlights the importance of allowing the organization to take corrective action promptly and address concerns effectively.
Option B (preventing whistleblower rewards) is irrelevant to the primary objective of addressing concerns.
Option C (hiding concerns from the media) is unethical and does not align with principled performance.
Option D (providing time to fix issues) oversimplifies the purpose of internal issue-raising and ignores the importance of transparency.
Relevant Frameworks and Guidelines:
ISO 37002 (Whistleblowing Management System): Recommends establishing internal reporting mechanisms to encourage early detection and resolution of issues.
OCEG Principled Performance Framework: Emphasizes proactive issue management to build trust and improve organizational resilience.
In summary, internal issue-raising ensures that the organization can promptly and flexibly address concerns, fostering trust and accountability among stakeholders.
質問 # 120
A self-legitimizing person, group, or other entity with a direct or indirect invested interest in an organization's actions because of the perceived or actual impact is referred to as?
正解：C
質問 # 121
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