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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Exam Duration:	60 minutes
Exam Format:	Multiple Response, Multiple Choice
Available Languages:	English
Related Certifications:	SAP Certified Presales Consultant SAP Certified CX Solution Advisor
Certificate Validity Period:	5 years
Exam Price:	$500 - $700 USD
Real Exam Qty:	30
Passing Score:	73%
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Business Al
C. SAP Workzone
D. SAP Customer Data Cloud

Answer: A

NEW QUESTION # 21
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Generate product recommendations
C. Create quotation versions
D. Route sales orders

Answer: A,B

NEW QUESTION # 22
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Source to Pay
B. Quote to Order
C. Opportunity to Quote
D. Lead to Opportunity
E. Hire to Retire

Answer: B,C,D

NEW QUESTION # 23
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration between SAP CX and SAP ERP is out-of-the-box
B. Integration is GDPR compliant
C. Integration caters for error handling and monitoring
D. Integration value mapping needs to be maintained
E. Integration monitoring needs to be centralized

Answer: A,C,D

NEW QUESTION # 24
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to retain an existing installed base of solutions.

Answer: C

NEW QUESTION # 25
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