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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Software Troubleshooting	23%	- Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems - Mobile device troubleshooting 1. Connectivity and synchronization issues 2. Performance and battery problems 3. App and OS update failures - Operating system issues 1. Update and driver failures 2. Boot errors and startup problems 3. System crashes and performance issues
Operational Procedures	21%	- Safety and compliance 1. Privacy and regulatory compliance 2. Workplace safety procedures 3. Environmental controls - Communication and professionalism 1. Customer service techniques 2. Incident reporting 3. SLA management - IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning
Security	28%	- Network and application security 1. Firewalls and security appliances 2. Wireless security protocols 3. Encryption technologies - Threats and mitigation 1. Data protection and disposal 2. Malware types and removal 3. Social engineering prevention - Security fundamentals 1. Authentication and authorization 2. Zero Trust concepts 3. Permissions and access control
Operating Systems	28%	- Mobile operating systems 1. App installation and security settings 2. Mobile device management 3. Android and iOS configuration - macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Installation and navigation 3. Command-line operations - Windows installation, configuration, and management 1. Device drivers and system updates 2. Windows 10/11 features and settings 3. Command-line tools and scripting 4. File systems, partitions, and storage management

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q183-Q188):

NEW QUESTION # 183
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?

A. Ensure appropriate MDM policies are applied
B. Check for unauthorized device administrators
C. Run a mobile malware scan on the phone
D. Contact the software developer

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
These symptoms strongly suggest malware activity-likely from the newly installed app. The first action should be torun a malware scanto detect and isolate malicious software.
FromQuentin Docter - CompTIA A+ Study Guide:
"Signs of malware infection include rapid battery drain and overheating. The first step should be a malware scan using trusted mobile antivirus apps."

NEW QUESTION # 184
A technician receives a ticket from a user that reads, "My computer is having issues." Which of the following should the technician do next?

A. Review the user's system resources.
B. Upgrade the user's computer.
C. Ask the user to resubmit a ticket with more information.
D. Ask the user follow-up questions.

Answer: D

Explanation:
Asking follow-up questions allows the technician to gather the details needed to diagnose the vague issue described in the ticket.

NEW QUESTION # 185
An engineer notices that many websites prompt users to input login and payment details. The engineer wants to require the browser to encrypt communications. Which of the following best helps to protect sensitive data?

A. Disabling JavaScript
B. Enabling a pop-up blocker
C. Enabling HTTPS-Only Mode
D. Disabling all cookies

Answer: C

Explanation:
Enabling HTTPS-Only Mode forces the browser to use encrypted HTTPS connections instead of unencrypted HTTP. This ensures that login credentials and payment details are transmitted securely using TLS encryption, protecting sensitive data from interception.

NEW QUESTION # 186
A SOHO customer purchases a Windows 11 computer. When the technician attempts to join the computer to the domain, the option is grayed out. Which of the following explains the reason the option is unavailable?

A. The computer operating system is Home edition.
B. The computer needs to be restarted to apply new group policies.
C. Network settings need to be changed on the Pro edition of Windows.
D. The computer OS needs to be updated to the latest version.

Answer: A

Explanation:
The correct answer is D. The computer operating system is Home edition . Windows Home editions are intended for consumer and basic home use and do not support joining a traditional Windows domain. The All- in-One Exam Guide clearly states that Windows Home systems cannot become part of a domain and that a system needs Windows Pro or a higher edition for domain membership. The Mike Meyers/Mark Soper material also shows that Windows Home cannot use a Windows domain, while Windows Pro can, and explains that Windows 10 Pro is the most basic edition that supports joining a Windows domain. This same edition limitation applies to Windows 11 in the A+ exam context. Updating Windows, changing network settings, or restarting for Group Policy will not enable domain joining on Home edition. The correct fix would be upgrading to Windows Pro or another domain-capable edition.

NEW QUESTION # 187
Which of the following is used to apply corporate restrictions on an Apple device?

A. Apple ID
B. VPN configuration
C. Management profile
D. App Store

Answer: C

NEW QUESTION # 188
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